Catalyst Charge bug

I’ve completed my weekly quest for the Revival Catalyst for the past two weeks however, I am still unable to change a piece of gear using the Catalyst. It shows that I have 1 charge but the number is red in colour.

I’ve tried placing the piece I want to change into the box but the transfer button is not clickable. I’ve tried logging out and back in but still nothing.

If the number 1 is red that means you have no charges.

https://us.battle.net/support/en/help/article/331138

The Revival Catalyst interface only shows the cost of a single item conversion into a tier set item. It is not a tracker for the amount of charges your character has available. As long as a charge shows as available, you will be able to convert an eligible item into a tier set item. If you are out of charges, the interface will show there are no more available charges with a red number 1.

Yes, but I’ve completed the quest twice and I’m not gaining any charges.