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23

But by several previous posts: this was not the correct place to post. But you are saying it was, because I got the correct information from Blue.

There are several things I disagree with, but I’ll just stick with “both can’t be true”.

Further, I’ll say, you all know my issue is resolved. I don’t need any more of your “help”. Hence, anyone who has posted since I noted the issue was resolved is NOT trying to help me–I have no issue–but rather you NEED to express your ego and correct me.

If you disagree, then what is your goal? There is nothing for me to do. Issue resolved. What is your reason for doing what you are doing. I don’t need your replies now.

Seriously, do you know why you do what you do?

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What’s your reason for doing what you are doing? You didn’t need to reply. What are you getting out of it?

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25

I have a graduate degree in social psychology. I’m curious when people assert they are doing one thing, but seem to actually be doing something different.

26

You came into the Blizzard forums without knowing how Blizzard’s process worked and insisted they were doing it wrong. What does that say about you?

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27

It tells me that I reasonably took the forum at its face. I am a customer and I needed support. “Customer Support” seems like the place for that. Why would it occur to me that I should do some kind of research on ‘proper forum usage’.

Presumably, if I chose poorly, then I’d be directed to the correct place by a company rep. This did not happen, much to the contrary advise of the community here. So I did get an unsatisfactory response from that company rep. It’s obvious that I did, because you and others appear to know more about his job than he showed.

So I advocated for myself by being assertive. And when aggressively criticized by a self-professed community of “helpers”, I decided it was worth a little time to see what this culture is here.

Sadly, it’s not much different than any Internet community: lots of border-patrolling and online-anonymity facilitated lack of decency in interpersonal interactions.

Consider an alternative that would not require your assertion of ego. One might chose to write something like “Oh hey: I’m sorry I came of aggressive to you. I really didn’t mean to. Really, I just want to help, and honestly things will be simpler for you if you re-post this in the Website Bug Report forum. You will get help there.”

See that’s help without ego. I don’t need to be right if my goal is helping a person, and if I see that I’m in the way of that person getting help, then I need to get out of the way. But every single reply here had a criticism or challenge or some defensive or aggressive feature that really makes no human emotional sense. You aren’t even employees and you take these things so personally.

That DOES fascinate me.

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28

You should take your own advice. You got the responses you did because of your assertion of ego.

You should take your own advice, rather than telling everyone else they are doing it wrong. Especially the Blizzard employees who are more cognizant of what their job entails than you are.

Take a look at your own posts. The responses you are critical of all happened after your own snarky comments when you didn’t like the suggestion to try and fix your issue. Your ego was an issue before anyone else’s came into play.

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30

Until the resolution of my issue, my ego was absolutely in play, as I said in my previous post: I reasonably sought assistance for a product I own and was unsatisfied with that assistance, so I demanded what I consider to be adequate support. The fact that you people objected to my expectations is really no relevant at all to me.

Once resolved, then this has been marginally interesting as a review of the responses, and the fact that you insist on continuing to defend your previous replies is again keying into that feature whereby you are attaching your sense of self to this forum/company/game when there’s nothing to gain.

I do this, because this is what I do. It’s fascinating to me.

Why you do this, I think I have some hints, but you don’t seem to see the value in discontinuing these exchanges.

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Neither do you. Are you turning this discussion into an experiment now?

Time to close this thread I think. Answers were given even if you don’t agree with them.

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32

Observation is not experimentation. I’m having human interactions.

Indeed. In fact I was discouraged that I couldn’t close the thread myself. At least I didn’t see how. Maybe someone helpful here can assist in that. :slight_smile:

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Only moderators can close threads, and since it’s now almost 8:30pm in California, they’ve all gone home for the night. You can, however, click the dropdown menu beneath the Bookmark button to mute the thread so it doesn’t pop up in the notifications and be on your way.

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34

Thank you very much for the information. I reserve the right to respond to anything I find interesting in the meantime. Honestly, you are right. There’s probably not much more to get out of this, but if you spend time doing qualitative research, you find that long, repetitive exchanges sometimes produce unexpected and fascinating replies.

I’m not suggesting that this is research, but you develop a sense that sometimes the things that’s being discussed is not really the thing that’s being discussed. When I see this develop in the everyday world, I kinda want to just see if it will happen…that moment of “what AM I doing?” It’d be arrogant of me (even more than I allow myself) to suggest I’m immune, but that doesn’t make the world a less interesting show.

In any case, thanks again for you helpful, informative response. Good day.

35

I have to ask, then, why the discussion hasn’t been ended yet?

Hi, Pot? This is Kettle, I have some news for you…

So does my cat. Hers is just as useful as yours, and was most assuredly cheaper.

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36

OK, I have been a silent observer up until this point. But this comment right here sticks out to me.

Just for clarification, there is no need for ego. Nor are they necessarily trying to correct you. I am not even trying to correct you now.

However, since all of this can come up on a Google search, it is important that the proper correct information gets out there. This way, somebody else having an issue similar to this might come across this thread. If they do, and a bunch of misinformation is floating around, it will be useless in aiding them. In correcting this information, they may indeed find the answers they needed, all without ever making a post.

As to the flow of this post, asking if you logged out is the first step in troubleshooting. There was no need for a blue to go any further because when the players learned you had done that they took the time to provide the next proper step, the website bug forum. If we the players get to it first, there simply is no need for it to be re expressed. This is why it was not.

I am genuinely happy your issue got resolved. I fully understand wanting to participate in other forums. I do wish you the best, and maybe I will stumble upon you in the likes of GD. Have a good one.

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38

As as independent observer, who rarely responds here, and as a veteran of both the customer service and IT industries, I see here what I have seen my whole life:

  • The customer service reps (players, CMs and Blues inclusive, “reps”) generally get right to the point and give the customer the facts, and the best solution.
  • The customers usually insist they are right, to a degree, despite the facts.
  • The reps keep a cool head and continue to convey the facts to the customer.

Seems like status quo to me.

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