My Battle.net doesn’t allow me to open WoW; the play button says I need an update. I click on that, and instead it starts up the Scan & Repair process instead of an update.
It spends about 15 minutes slowly “Scanning game files.” When it gets to about 98 %, it gives me an error message saying “Whoops! Looks like something broke. Give it another shot.” And THEN after the error message, it asks my Windows if it has permission to make a change to this program’s settings.
Instead of clicking on the big button, I went directly to Scan & Repair. All of the exact same thing happened. I cannot update the game. I cannot successfully scan/repair the game. And I certainly can’t play the game. Am I the only one? Is there a solution? This has never happened to me in 18 years of playing the game.
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you can try with the 2nd option on this video https://youtu.be/jIbLyCkV49s
Well, I tried the first fix in that video and it didn’t work (as he predicted). I did the second fix, and now when I open Battle.net app, it immediately starts the Scan & Repair by “Scanning game files…” and it takes about 20 minutes to get through the process, and then it instantly starts over again automatically. Going through the scanning process, to completion, over and over and over without end.
So, unfortunately, it hasn’t solved anything, I’m afraid.
Try this if you are still having issues:
- Close the game
- Close the Battle.net client.
- Go to taskmaster and kill the Battle.net client update agent.
- Open up File Explorer
- Go to Administrator/AppData/Local/
- Look for and rename Battle.net to Old-Battle.net-11112022
- Look for and rename Blizzard Entertainment to Old-Blizzard Entertainment-11112022
- You will have to reinstall the Blizzard client at this point and tell it to “find” your games.
- Make sure when you do this you are using an account that has Admin privileges.
- This should fix the issue of endless update.
Remember you might need to let the blizzard client do a scan and repair after all this too, but most likely it wont be needed, it may do a “update” housekeeping task on some games but that shouldn’t take too long.
having same issue. others i play are able to update but not me
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I’ve tried the usual troubleshooting and I’m stuck in the updating/scanning loop.
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Same issue. I have uninstalled and reinstalled. Now the launcher is just stuck at “waiting”
same issue here. I made the mistake of running a scan and repair and now i’m stuck.
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yep i did the same thing and now i been fighting this for 2 hours and trying everything
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Played yesterday with no issues. Today first logged into battle.net after servers came back up and was able to get at least to the loading screen but couldn’t get into the game as alot of people are reporting. Shutdown battle.net and started back up saying I needed to update wow. Attempted to update and getting the “whoops! looks like something broke.” on a loop.
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I am having the same issue. What I am trying to do now is to update the other games I have first, then I’m going to try to update Warcraft. If this doesn’t work, I’m going to uninstall the entire game. I’ve done all the troubleshooting that technical support says to do.
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any luck? i am doing everything except that
I’m about ready to try a game reinstall myself. I’m lost and don’t know what else to do. Unfortunately, i don’t really have a fast connection so I won’t be able to tell you if it worked until tomorrow.
took a min to uninstall the game but reinstall worked for me… i actually deleted the whole folder
thanks for the reply. I deleted the whole world of warcraft folder too. Currently reinstalling but don’t think i will know the results for a few hours.
For some reason, my WoTLK classic was creating issues with my retail WoW version. I had to completely wipe out all of the classic stuff, not just from battle.net app, but anywhere WoW related stuff was at so in my case, in my Program Files (x86) for Windows 11. I wiped out the battle.net app, too. Fresh installed the battle.net app. From there, I started the installation process for retail, unchecked the auto update option and I’m in the game now. I don’t know if this will work for anyone else, but it’s worth a try if you are stuck in the death loop that is update/repair.
I quit game for a week deciding if im going to keep playing WoW. and i get this? Really? i mean…REALLY? i’ll just say im happy i didnt buy dragonflight and only have 14 days left on my sub. i guess it was fate. Good job. but im sure its all my fault
You are not the only one. It has been happening to me for the last 3 days. The only saving grace is that I am not one of the thousands that are getting into the game and are having issues.
When you are in the battlenet app on your computer go to the little car wheel next to update click on “show in explorer” close battlenet app, on explorer in the top right corner click three little dots open file explorer go into your wow files look for the folder that says “data” delete that file, reinstall and restart PC should be all set after that same thing happen to me and I just fixed mine
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