I’m at HoR, I go in as a prot pally and tank the sword along with the NPC ghost. When the sword dies, I cannot loot it.
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Having this issue too, and the only response i can get from in-game support is “here’s this generic list of useless tips that you’ve already done, let me know if it doesn’t work.”
The only way I got it done was to queue for HoR as a dungeon in RDF. It’s a damn shame Blizz hasn’t fixed this yet ad replies with a useless copy/paste fetid pile of garbage. I miss the company it was in TBC and Wrath. It’s just outsourced to non native language (regardless of territory) card readers for replies now. They don’t care enough about the player base these days.