No, you had the right category, Zetts. A fairly large volume of tickets we get about quests tend to be stuff that our staff can’t help with, game hints, bug reports, etc… and often the information those players need can be found on sites like Wowhead. Usually during high volume our support staff sends out the template that you received to direct those folks there and encourages anyone that doesn’t help to reopen. The result is we can get to the second batch faster than if they just sat in queue. Sorry for the confusion there.