Cannot Shift/Ctrl Click; Prevented from Being Able to Play

Support Technical Support
1

Pretty much the title. Cannot open my azerite armor, view items in the dressing room, link items in the chat, or split stacks of items. I have tried many things to resolve the issue to no avail: resetting the UI, resetting keybinds to default, disable all addons, delete all addons, and reinstalling the entire client. Would really like to be able to have this resolved for me so I can put points into my azerite armor. Thank you!

I was told to send this to the Tech Forum by Orlyia; I have done the “proper reset” steps that involved renaming the WTF, Interface, and Cache folders, and uninstalling clients that contain addons or might be auto-updating.

If there is a way to contact customer support via live chatting, that would be ideal at this point as all conventional methods used to solve my problem have not worked for me.

Update: I have submitted a web ticket and awaiting a response to see if a GM can solve my issue.

Update: Have contacted a Blizzard GM about this and we were unable to resolve it, so I’m doing a callback tomorrow. Interestingly enough, this all works on my second account but not my first, or primary account. Is there a way we could perhaps switch accounts? My second account is f2p and my primary is upgraded to Shadowlands; is there a way this can be switched so my second account is Shadowlands and my primary account is f2p?

2

Have you tried using another mouse or the using the Shift/Ctrl keys on the right side of the Keyboard to be sure it isn’t an issue with either?

3

Update: We got it fixed! So there was a problem with my bindings cache in my account folder (WTF < Account < [random numbers] < config-cache). We simply deleted that file, and logging in generated a new bindings cache! Apparently this can be done with resetting keybindings in game, but in some cases there will be a permission error that still persists even when doing the reset in-game. Deleting the bindings-cache (back-up to Desktop first just in case you try this) should fix the problem as the game generates a new WTF file when you log in. Hope this helps for people who have the same issue!

One important thing to mention: This WILL reset your keybindings, so you have to re-keybind everything, however it is much better to have to redo your keybinds than to not be able to even open your Azerite armor menus :wink: