So, Blizzard, I was having problems with my game as I could not see enemy health bars. So I thought let’s delete all of my add-ons. I did and that did not solve the problem so I thought I’ll uninstall and reinstall the game maybe that will fix the problem. When I tried to reinstall the game it got in a loop where it would say updating load approximately 2gig of data and then just repeat the process. So to try and fix that I ran a scan and repair on the battle net app, now my battle net is caught in a loop of scan and repair, and THE GAME IS NOT BEING INSTALLED. Its just scans all the game files and then says it’s going to fix it and then repeats that process. It will not let me uninstall and reinstall battle net.
I CAN NOT SUBMIT A TICKET YOUR SUPPORT SYSTEM IS BROKEN TOO
It sounds like something is interfering or corrupting the data installation. Could be something on the network or some other program on the system interfering with the process.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. This will not remove existing game clients.
Open file explorer/file manager (Right Click Windows Start)
Navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
Type the following into the address bar (not the search bar): %APPDATA% and press enter.
Delete the Bnet and blizzard folders inside the appdata folder if they exist.
Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%
Empty the recycle bin.
Now reinstall the app to the C: Drive.
We need to not only remove all data relating to the Battle.net Desktop Application and affected game client, we need to ensure we have good permissions for reinstall.
Launch the Blizzard Desktop Application and select the tab for the game you need to ensure is uninstalled.
Is there a settings button (gear symbol) next to the install/update/play button for the game? If yes, click it, then choose show in explorer.
If there is no gear symbol, right click Windows Start, choose open explorer and navigate to where you would have originally installed the game. (typically under Program Files(x86))
If the uninstall option is available use it and then manually delete any remaining folder/files for the game in file explorer. If there is no uninstall option, then manually delete the game folder if it exists.
Leave the explorer window open but exit the Battle.net Desktop Application.
In File Explorer, navigate to the folder where the desktop application would normally be installed. Delete that folder if it exists (usually program files x86)
Type the following into the address bar (not the search bar): %APPDATA% and press enter.
Delete the Bnet and blizzard folders inside the appdata folder if they exist.
Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%