Think of it like a helpdesk with some moderation from the Support Forum Agents.
Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below.
From Welcome to the Customer Support Forum!
I hang out here because I like to help people and I know WoW reasonably well. Nothing that I do here is anything like what a real CS rep would do, so of course I don’t get paid for it.
That aside, what is the core issue that you originally contacted about?