Cannot Connect

Support Technical Support
1

When I try to log on, I get an error message saying it “cannot connect to Blizzard services.” Can’t log into the game or connect to battlenet. I’m not having issues with anything else, just wow. I’m getting this: Error code : BLZBNTBGS80000011

I have restarted my computer, reset my router, uninstalled and re-installed the battle.net app, updated my driver, did windows updates, etc. I’m not having connection issues with anything else, just WoW.

2

Hey there Wintervine! Thank you for reaching out, as it can understandably be frustrating to have a technical issue occur when simply trying to enjoy your gaming time. This is a bit of a generic connection error, and can have a few causes ranging from corrupted local files to a network-related problem. Try the following to narrow this down further:

  1. Try a DNS Flush to clear out any corrupted or stagnate data.
  2. Fully update or temporarily uninstall security programs which may be interfering with your connection to the server(s). More information on troubleshooting security applications here, if curious.
  3. Test an alternate network such as a mobile hotspot to determine whether the problem is isolated to your current network.

If you’re still unable to connect, please run a WinMTR network test so that we can further investigate the problem. Here are the instructions:

  1. Download the tool from this page
  2. In the “Host” field, enter “us.actual.battle.net” (without quotes).
  3. Start the test and launch the Battle.net Desktop App. Ensure the error occurs while the winMTR tool is running.
  4. After recording data for about 5 minutes, click “export text” and save the winMTR file in an easy to find location.
  5. Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the winMTR. It’ll look like this:
WinMTR goes here

If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).

3

My problem is the new Blizzard Sign on, when I hit play , says it’s launching and then stops and I can’t figure out what is wrong. Never should have updated the Blizzard Start Bar.

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