Cannot complete "Merrix and Steelvein" Achievement to unlock Earthen race

Please read carefully before responding in case I’ve already tried what you recommended. This is my first time asking on the forums for help with a quest/achievement so I’m very thorough. I’ve relogged multiple times and watched a step by step video walkthrough on youtube.

Ok this is what I know for sure:

  • Low-Level quests is turned on & I have already abandoned all of the quests I had.

  • In the long hallway going downward…the Speakeasy Runeguard has moved revealing the hidden room. Merrix is at the top of the stairs and Obstorm is at the bottom of the stairs. You cannot speak to either of them nor can you click on any objects in the room. This is important because I know that at some point in time I completed the achievement up to this point.

  • A poster is NOT hanging on the wall outside of the Inn where Ronesh is the Innkeeper.

  • There are no posters hanging around the city to remove nor guards to talk to…to fight.

  • In Merrix/Silverstein and Saradi’s room/house there is only Saradi standing there alone and you cannot talk to her. You also cannot click on the book on the table nor any object in the room. I literally went around each corner of the room trying to click on everything possible SEVERAL times.

  • After you fly down The Coreway into The Ringing Depths/Ironhaul Station and then fly over to the bridge to the left and drop down under the bridge at Hallowfall Gates…you will see a room to the West that has 2 Sparking Haulbots in it. You do not see Merrix/Steelvein nor do you see Overseer Ardgrin.

When I first got to the zone I just started doing quests. I have no idea what happened along the way to cause the questline/achievement to just stop…or bug out. Maybe I completed the chain and the Achievement still says that I have not completed it because it is bugged. I’m just lost. Somewhere after that hidden room was revealed something went wrong…maybe you have to listen to the whole dialogue and I left too early…I just don’t know.