During the week there are Phone Callback and Live Chat options for specific support categories. Billing, Account Access, and some Tech Support issues.
They do not initiate real time chats for other things. Here is a good article on what GMs can’t do, and what they can as well as how to use the support resources.
If you let us (fellow players) know what your issue is, someone may be able to help you better navigate the support system.
You could also post on Customer Support which serves as an Information Help Desk to explain the support system, policies, etc.
If you want to provide feedback on the gamed design then you will want to post in the Discussion forums like here. CS does not handle game changes and won’t discuss them with you.
If you have an issue with something in your interface vanishing then that is a different issue. There is a known issue right now with some Hallows End items vanishing on log out. They are investigating.