[Canada - Bell Aliant ISP] Frequent disconnects October 2023

They just updated the firmware in our router and now we have zero internet. I love this for me.

Time to crack open a beer

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I uesd pingplotter yesterday and get a similar result date, seems the ip adress in line 8 (207.231.227.205) is the main reason, this ip is in Chicago

Can also confirm - this is where my packet loss starts as well. My suspicions:

  1. Inside employee doing force disconnects
  2. DDoS attacks on that server

Yupp… I’ve been keeping my HC char logged off. Its happened 5-20 times daily for the past week. However I’m a hunter so my pet is on defensive and usually kills the mob for me. Getting scared now though so I stopped playing.

Found this thread from the Reddit post.

Experiencing the same things as the rest of the posters.

Bridgewater, Nova Scotia. Bell fiber OP. Barely survived so many sketchy disconnects the last week or so. I was originally told it may be my add-ons, I’ve been slowly disabling them 1 by 1 and having no success.

Several dc’s a day.

This morning, I contacted the local Bell technical support about this issue. They dispatched a technician to visit and understand the situation. After some communication, the technician also found that this problem was beyond the technical issues he was familiar with. So, he suggested that I try using a VPN. I think it might work if I can bypass the IP address 207.231.227.205. Has anyone here tried using a VPN?

Going to try swapping ISP’s tonight and see if it is fixable. However I am 100% certain that the server connecting us all is being DDoS’ed intermittently.

I don’t have anything new to add, but can confirm random, frequent disconnects from PEI using Bell Fiber, and I’m terrified to play my lvl 57 Hardcore toon. Regularly play with a friend in NB using Bell and he disconnects at the same time I do, though our friends in the US don’t seem to have any issue.

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I just swapped ISPs. No issues now. Screw you Bell…

Same issue for me. I tried contacting Bell and explaining I could provide some trace reports and show them where the communication is being interrupted, but whoever I got on the phone didn’t seem to understand how the Internet works and wanted to replace my modem.

No idea of another way to contact their support :frowning:

+1 Atlantic Canada Bell customer with this issue

I’ve also been having the same sort of issue with work. I work from home and connect to a remote machine. The connection to the remote machine has been randomly dropping for the past week or so. Internet connection stays solid and vpn stays connected, it’s just the remote machine connection that drops.

I think I got this person on the phone, too, lol.

Also in NB, also with Bell, also experiencing random DCs…etc, etc. Calling to open a ticket if I can get someone I can talk to.

If you get someone incompetent from technical support on the phone, ask to get to get transferred to their ā€œTier 2ā€ or ask to talk to their manager, should result in the same transfer. They are usually much more knowledgeable in technical things. (at least this is how it worked when I worked for Rogers in Internet Tech Support)

Hey everyone,

I’ve updated the thread title so it’s easier to find for other Bell Aliant ISP users in Canada that are experiencing issues.

From the connection tests that I’ve been seeing the issues start before hitting the Blizzard network. Contacting Bell to report the issue is the right thing to do here, hopefully their network engineers can investigate further and get it cleared up quickly.

As some have discovered you may be able to work around this problem by using a different network (for example a mobile data connection or a VPN connection) that doesn’t route through Bell Aliant’s network where the problem looks to be happening. This would only be temporary of course, until it things can be cleared up and are back to normal.

Feel free to continue discussing things here and we will continue to monitor from our end!

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Hi. Thanks for that! Just a note - even though we’re referring to it as Bell as a short hand, you might want to update the title again to ā€œBell Aliantā€ ISP. Bell Aliant is part of Bell, but a separate section of the company that services the geographic area that everyone in the thread is from (NB/NS/PEI/NL). Bell itself services a different part of Canada.

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Yeah, I guess I will keep trying too. Just got DC’d twice in the last 5 minutes.

Thanks for the info Paomooia! Updated. :slight_smile:

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This also almost got me killed yesterday, 3% life left when I got back in, I have been forced into doing the security check through bnet as I disconnect. With Bell in NS. Incredibly frustrating, can’t even play atm due to how random these disconnects are.

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In New Brunswick and also with Bell Aliant…and for the past week I have been experiencing these bloody disconnects…have searched high and low but nothing. So thankful that I found this thread so will keep you posted if I find a solution. Cheers