Can you send out the D4 promotion item and check what you ticket CS is doing?

I am 100% sure that I am eligible for the D4 DLC Vessel of Hatred promotion content in WoW. Both games are under Bnet, I logged in both before Jan 7th. I purchased the game before Jan 7 but still nada. I submitted a ticket explaining my situation and all I got was following:

"I totally understand how frustrating it would be to miss on claiming Diablo’s free character boosts. Those coins are really powerful, and I can imagine how disappointing this situation is.

After looking at your case, kindly note that due to the timeline dedicated to this promotion, and since it ended back then, they are no longer available.

I truly wish I could do more to help in this situation. If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re here to support you and ensure you have the best gaming experience possible.

Best regards,
Game Master Aogsinsenk
Blizzard Entertainment."

I wanna ask this Aogsinsenk guy if you think ctrl+v template answer is a good way to earn salary? I am worried about the attitue of CS staves. And can someone actually solve problem please?

None of them read General Discussion. You’re not going to get any assistance here.