Can not interact with Helpful Haulbot for citrine ring quest

To Scan a Crystal quest is not allowing my friend and I to click on the Helpful Haulbot to proceed with the quest.

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I’m experiencing the same issue. Abandoning the quest, picking it up again, leaving and returning to zone, and relogging have not resolved it.

I’m having the same issue. I can’t complete this quest. This is the first time I’ve attempted this questline ever, so I don’t have the option to even skip the quests.