Can I get an Error Review please?

[Sifting-frostmane (Sifting)]

wow has been randomly crashing for the past month. i have the lastest bios, firmware and all drivers updated

https://pastebin.com/mAYh0yFk

[Elocin-mugthol]

Potentially an issue with the GPU driver, but would need a DxDiag to verify.

<Addons.HasAny.Loaded> Yes

In the meantime,

back these up to another place on your PC.

<Set.Addons.All.Loaded> AdvancedInterfaceOptions 2.1.1
<Set.Addons.All.Loaded> Baganator 669
<Set.Addons.All.Loaded> BigWigs v379.1
<Set.Addons.All.Loaded> !BugGrabber v11.1.0
<Set.Addons.All.Loaded> BugSack v11.1.0
<Set.Addons.All.Loaded> SharedMedia_Causese
<Set.Addons.All.Loaded> DejaCharacterStats R110100r1
<Set.Addons.All.Loaded> Details #Details.20250311.13444.162
<Set.Addons.All.Loaded> Details_RaidCheck
<Set.Addons.All.Loaded> Fontmancer 1.4
<Set.Addons.All.Loaded> GreatVaultKeyInfo v50
<Set.Addons.All.Loaded> GTFO 5.16.3
<Set.Addons.All.Loaded> HandyNotes v1.6.23
<Set.Addons.All.Loaded> HandyNotes_TheWarWithin 117
<Set.Addons.All.Loaded> HealthBarColor
<Set.Addons.All.Loaded> idTip 11.5.15
<Set.Addons.All.Loaded> Leatrix_Plus 11.1.06
<Set.Addons.All.Loaded> LibSharedMedia-3.0 3.0-158
<Set.Addons.All.Loaded> Masque 11.1.1
<Set.Addons.All.Loaded> MasqueBlizzBars 11.1.5.0
<Set.Addons.All.Loaded> Masque_CleanUI 11.1.0
<Set.Addons.All.Loaded> MythicDungeonTools 5.3.8
<Set.Addons.All.Loaded> NameplateSCT 1.44
<Set.Addons.All.Loaded> OmniCC 11.0.7
<Set.Addons.All.Loaded> Paste 1.4.10
<Set.Addons.All.Loaded> Plater Plater-v605-Retail
<Set.Addons.All.Loaded> Postal v4.2.5
<Set.Addons.All.Loaded> Prat-3.0 3.9.65
<Set.Addons.All.Loaded> ProfessionShoppingList v11.1.0-001
<Set.Addons.All.Loaded> RaiderIO_DB_US_M 11.1.0 (v202503310600)
<Set.Addons.All.Loaded> RaiderIO 11.1.0 (v202503310600)
<Set.Addons.All.Loaded> RaiderIO_DB_US_R 11.1.0 (v202503310600)
<Set.Addons.All.Loaded> Rarity 1.0 (r742-release)
<Set.Addons.All.Loaded> Scotty 7
<Set.Addons.All.Loaded> SharedMedia 3.1.2-200
<Set.Addons.All.Loaded> SharedMediaAdditionalFonts 11.0.2c
<Set.Addons.All.Loaded> Simulationcraft 11.1.0-03
<Set.Addons.All.Loaded> Syndicator 185
<Set.Addons.All.Loaded> TomTom v4.0.8-release
<Set.Addons.All.Loaded> WarpDeplete 4.2.0
<Set.Addons.All.Loaded> WeakAuras 5.19.5
<Set.Addons.All.Unloaded> AdvancedInterfaceOptions
<Set.Addons.All.Unloaded> Baganator
<Set.Addons.All.Unloaded> BigWigs
<Set.Addons.All.Unloaded> BigWigs_Voice
<Set.Addons.All.Unloaded> BigWigs_BattleForAzeroth
<Set.Addons.All.Unloaded> BigWigs_BurningCrusade
<Set.Addons.All.Unloaded> BigWigs_Cataclysm
<Set.Addons.All.Unloaded> BigWigs_Classic
<Set.Addons.All.Unloaded> BigWigs_Core
<Set.Addons.All.Unloaded> BigWigs_Dragonflight
<Set.Addons.All.Unloaded> BigWigs_KhazAlgar
<Set.Addons.All.Unloaded> BigWigs_Legion
<Set.Addons.All.Unloaded> BigWigs_LiberationOfUndermine
<Set.Addons.All.Unloaded> BigWigs_MistsOfPandaria
<Set.Addons.All.Unloaded> BigWigs_NerubarPalace
<Set.Addons.All.Unloaded> BigWigs_Options
<Set.Addons.All.Unloaded> BigWigs_Plugins
<Set.Addons.All.Unloaded> BigWigs_Shadowlands
<Set.Addons.All.Unloaded> BigWigs_WarlordsOfDraenor
<Set.Addons.All.Unloaded> BigWigs_WrathOfTheLichKing
<Set.Addons.All.Unloaded> !BugGrabber
<Set.Addons.All.Unloaded> BugSack
<Set.Addons.All.Unloaded> SharedMedia_Causese
<Set.Addons.All.Unloaded> DejaCharacterStats
<Set.Addons.All.Unloaded> Details
<Set.Addons.All.Unloaded> Details_Compare2
<Set.Addons.All.Unloaded> Details_EncounterDetails
<Set.Addons.All.Unloaded> Details_RaidCheck
<Set.Addons.All.Unloaded> Details_DataStorage
<Set.Addons.All.Unloaded> Details_Streamer
<Set.Addons.All.Unloaded> Details_TinyThreat
<Set.Addons.All.Unloaded> Details_Vanguard
<Set.Addons.All.Unloaded> Fontmancer
<Set.Addons.All.Unloaded> GreatVaultKeyInfo
<Set.Addons.All.Unloaded> GTFO
<Set.Addons.All.Unloaded> HandyNotes
<Set.Addons.All.Unloaded> HandyNotes_TheWarWithin
<Set.Addons.All.Unloaded> HealthBarColor
<Set.Addons.All.Unloaded> idTip
<Set.Addons.All.Unloaded> Leatrix_Plus
<Set.Addons.All.Unloaded> LibSharedMedia-3.0
<Set.Addons.All.Unloaded> LittleWigs
<Set.Addons.All.Unloaded> LittleWigs_BattleForAzeroth
<Set.Addons.All.Unloaded> LittleWigs_BurningCrusade
<Set.Addons.All.Unloaded> LittleWigs_Cataclysm
<Set.Addons.All.Unloaded> LittleWigs_Classic
<Set.Addons.All.Unloaded> LittleWigs_Dragonflight
<Set.Addons.All.Unloaded> LittleWigs_Legion
<Set.Addons.All.Unloaded> LittleWigs_MistsOfPandaria
<Set.Addons.All.Unloaded> LittleWigs_Shadowlands
<Set.Addons.All.Unloaded> LittleWigs_WarlordsOfDraenor
<Set.Addons.All.Unloaded> LittleWigs_WrathOfTheLichKing
<Set.Addons.All.Unloaded> Masque
<Set.Addons.All.Unloaded> MasqueBlizzBars
<Set.Addons.All.Unloaded> Masque_CleanUI
<Set.Addons.All.Unloaded> MythicDungeonTools
<Set.Addons.All.Unloaded> NameplateSCT
<Set.Addons.All.Unloaded> OmniCC
<Set.Addons.All.Unloaded> OmniCC_Config
<Set.Addons.All.Unloaded> Paste
<Set.Addons.All.Unloaded> Plater
<Set.Addons.All.Unloaded> Postal
<Set.Addons.All.Unloaded> Prat-3.0
<Set.Addons.All.Unloaded> ProfessionShoppingList
<Set.Addons.All.Unloaded> RaiderIO_DB_US_M
<Set.Addons.All.Unloaded> RaiderIO_DB_EU_M
<Set.Addons.All.Unloaded> RaiderIO_DB_KR_M
<Set.Addons.All.Unloaded> RaiderIO_DB_TW_M
<Set.Addons.All.Unloaded> RaiderIO
<Set.Addons.All.Unloaded> RaiderIO_DB_US_R
<Set.Addons.All.Unloaded> RaiderIO_DB_EU_R
<Set.Addons.All.Unloaded> RaiderIO_DB_KR_R
<Set.Addons.All.Unloaded> RaiderIO_DB_TW_R
<Set.Addons.All.Unloaded> RaiderIO_DB_US_F
<Set.Addons.All.Unloaded> RaiderIO_DB_EU_F
<Set.Addons.All.Unloaded> RaiderIO_DB_KR_F
<Set.Addons.All.Unloaded> RaiderIO_DB_TW_F
<Set.Addons.All.Unloaded> Rarity
<Set.Addons.All.Unloaded> Rarity_Options
<Set.Addons.All.Unloaded> Scotty
<Set.Addons.All.Unloaded> SharedMedia
<Set.Addons.All.Unloaded> SharedMediaAdditionalFonts
<Set.Addons.All.Unloaded> Simulationcraft
<Set.Addons.All.Unloaded> Syndicator
<Set.Addons.All.Unloaded> TomTom
<Set.Addons.All.Unloaded> WarpDeplete
<Set.Addons.All.Unloaded> WeakAuras
<Set.Addons.All.Unloaded> WeakAurasArchive
<Set.Addons.All.Unloaded> WeakAurasModelPaths
<Set.Addons.All.Unloaded> WeakAurasOptions
<Set.Addons.All.Unloaded> WeakAurasTemplates
<Addons.HasAny.Loading> No

You’ll want to grab multiple folders. They’re mentioned on the UI reset instructions. Then, test the game again.

[Sifting-frostmane (Sifting)]

thank you
here’s my dxdiag

https://pastebin.com/SXRBsqD5

[Elocin-mugthol]

Only an AppHang was captured, so that could mean a GPU or RAM issue. However, you should try the UI reset options before troubleshooting any further. Make sure to do the advanced step also.

[Sifting-frostmane (Sifting)]

thanks
you saying “ram” you mean the computers ram and not the video cards, right?

i took screenshots of my settings and i think i’m going to try a fresh clean re-install of the game

[Elocin-mugthol]

@Sifting-frostmane

you saying “ram” you mean the computers ram

Usually that is what produces an AppHang error, yes.

[Dranni-dalaran]

We’ve been battling the same issue in these threads:

Access Violation

Very suddenly started getting this error, was fine an hour ago and now it occurs immediately when I try to open WoW. I have an AMD processor, so it is not related to some of the intel processor issues that are stickied. As far as I can tell, all my drivers are up to date. I’ve updated / reset my addons. Ran the WoW repair. I’ve tinkered with some other system / security settings that some videos recommended, which did not resolve. The specific error language notes: The instruction at “0x00007f…

ACCESS_VIOLATION - The memory could not be "read"

Looks like it’s getting more widespread with these frequent crashes.

[Sifting-frostmane (Sifting)]

i took a screenshot of my error too
https://photos.app.goo.gl/cxc6wgJJ4FGtACnf9

i just ran the windows memory diagnostic tool and found no errors.

replacing the directx file in the wow directory doesn’t work, battle.net will just replace it with the old one again.

this crashing bug thing i have with my pc never seems to happen when i’m doing important things like raids or keys

i reset all the cvars back to default, removed some potential addons that might be problem and did a clean installation of nvidia drivers.

also i put in a request on warranty for my intel 14600kf cpu to the vendor where i had my pc built.

[Dranni-dalaran]

Definitely a WoW issue. Currently no surefire solution.

[Elocin-mugthol]

@Sifting-frostmane

also i put in a request on warranty for my intel 14600kf cpu

Ah, didn’t realize the i5s were on that list. Yeah, that’s probably what’s causing the Access Violation then and why we aren’t seeing any GPU errors etc in the DxDiag.

[Sifting-frostmane (Sifting)]

crashes started happening the day after undermine patch was released btw, game ran flawlessly until then.
today i had no crashes.
i spoke with my vendors agent and he thinks it’s blizzard.
why the heck are blizzard using outdated directx files? get your act together guys!

elocin, thanks for help

[Dranni-dalaran]

I think I have found the culprit in my case.

Discord updated its overlay to a more modern version. Ran wow without the overlay for 4 hours, no crashes. Enabled overlay and the game crashed after 10 minutes.

I’m using legacy version of the discord overlay now since a couple of hours ago and wow hasn’t crashed yet.

I also uninstalled and reinstalled wow before my test but I don’t think that had any effect.

[Sifting-frostmane (Sifting)]

only thing that seems to make the crashes go away is to disable intel turbo boost and cpu lite load in the bios
i have strong feeling it’s wow.exe thats causing the problem, not my pc
my computer is two years old and never had a problem in dragonflight, problems started to occur when undermine was released

idk why i even bother stressing out about this in the forums when there’s no official blue employee that overlooks any of this. thanks to the mvp’s helping out, but that’s all they can do…