While this is true and I’ve often made the same arguments over the years, this is a massive, gamebreaking issue (as you can see from the thread I linked to) that is causing absolute chaos in the economy…and is now affecting the actual gameplay of literally anyone doing meaningful content. It’s absolutely not unreasonable to expect a “Hey, we’re aware of this critical bug and are working on it”. Other games/developers/etc. do it far more often over far less pervasive issues.
Additionally, this has been an issue since Wednesday morning (it started with Widowbloom, First Flower, and Cosmic Healing Potion late Tue/early Wed…before spreading to literally EVERY commodity and consumable over the next couple of days), so the “the placating people don’t work on weekends” thing only goes so far. (Also, yes, they do actually work on weekends.)
I’m a huge apologist when it comes to stuff like this, but the buck stops somewhere. If I handled PR situations like this with my own business, I’d have been closed down and run out of town by day 2 or 3.
Edit: Blue post finally came down: Some Auction House items unpurchaseable