BSOD: stop code VIDEO SCHEDULER INTERNAL ERROR

Whenever I launch WoW, either from the battle.net app or the .exe I’ve been getting this error and a forced restart. Sometimes it will launch just fine, and the game itself is running as it should.

I have tried every “fix” I could find on google, and I’m now at the point of having a freshly installed OS, freshly updated drivers, fresh install of WoW and the problem persists.

I am only having this issue with WoW, my other Blizzard games launch just fine. CS:GO is also launching and running normally.

I am out of options and out of patience. I need some pro help :confused:

PASTEBIN /kvw3vRAx

Nothing stands out on the DXDiag report. There is mention of a graphics error in Windows Error reporting the 141 error we see there. The game itself can’t bluescreen you. It is triggering some existing hardware issue. In this case it looks like graphics.

Let’s take a look at a HWMonitor tool:

Download HWMonitor here:

Free download is along the left side of page - called “Setup - English”

Assuming you can get the game to run. Open it on desktop - go play for a few minutes fight some mobs then tab out. Take a screenshot of the tool. Scroll down on tool to get the rest of the outputs then take another screenshot.

Upload those to Imgur or a similar site. I use http://postimages.org/

(Remove the beginning of the URL link to post on the forum - the http portion should work)

postimg.cc/gallery/1b7qpjq0w/

Things look just fine there Muldoon. Let’s run some System file checks next:

Type cmd in the Windows search box. Right click on Command Prompt that appears - select “Run as Administrator”

At the Command Prompt cursor type or paste:

DISM /Online /Cleanup-Image /CheckHealth (takes a minute - then at C prompt run)

DISM /Online /Cleanup-Image /ScanHealth (this and the next command can take awhile)

DISM /Online /Cleanup-Image /RestoreHealth

*While running DISM using the /RestoreHealth or /ScanHealth, you could notice the process may seem stuck at 20% or 40%, normal behavior. After a few minutes the scan will finish.

Next run the System File Check command. It will take 10 minutes or so.

sfc /scannow (space between sfc and /scannow)

If sfc /scannow finds errors the tool will attempt to repair them. It will print that out. If it prints successful repairs - great. If it prints “could not repair all” - run it again.

Note - If you are typing the commands there is a space before each slash symbol - /

Ok everything in cmd went smoothly. sfc found errors and successfully repaired them. Restarting PC now, will report back after a few tests.

Update:
Still crashing. Tried to launch twice and forced reset both times. :grimacing:

Did you run SFC again afterwards. You want to see “found no integrity violations”. What happens is SFC fixes things which then allows it to fix more problems.

postimg.cc/v1PGCzFF

All clear.

Let’s try the good old Clean uninstall - Barebones install method we like to use on the forum here.

Download a fresh copy of the driver here:

We will use a tool called DDU for clean uninstall. Official download here:

https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2213

Basically you extract the uninstaller from the download. (it will extract to a folder called DDU) *Then unplug the Ethernet or disable the Wifi to avoid Windows automatic driver installation.

I like to boot the computer into safe mode then run the DDU tool. (This isn’t essential and you will need to confirm you have the windows password before you do so. If you are using a PIN it will ask for the actual password after running safe mode.)

On the tool you select Graphics type then Nvidia. Run the recommended “Clean then restart”.

(If AMD graphics were installed at one time you would want to run the tool again - set it to AMD then clean those remnants out)

Now for the install. Start the driver download. Select Graphics only (no GeForce Experience). Select Custom install carry on to the next pane. There is a box to check for Clean Install select (check) that box. (Resets the Nvidia control panel and profiles to defaults)

After you get all that finished check these power settings:

Open Control Panel select Power Options . Change that to High Performance . If you don’t see that setting click on Show additional plans .

Open the Nvidia Control panel. Select Manage 3D settings - midway down the list is Power Management Mode change that from Optimal to Prefer Maximum Performance .

Test game

On the first attempt it launched correctly. Same error on second try though.

Let’s try the Selective Startup mode. See if that gives us any clues.

Follow the instructions on the first portion of this support page carefully. (The other sections are for pinpointing troublesome processes later)

There are a couple of tools that may give us more information.

They both produce little reports. You may need to enable minidumps - instructions are on the Web pages.

I’m heading off forum for a couple hours. I will check this a little later

Ok, thank you for all of your help so far. Selective startup made no difference for me.

Here is what both links you sent found.

postimg.cc/gallery/rxtysutc/

Hi again Muldoon

I’m running out of things to try. What you say about it booting into the game normally on occasion has me thinking you might try disabling Windows Fast Startup feature.

Let’s run a drive check next:

Type cmd in the Windows search box. Right click on Command Prompt that appears - select “Run as Administrator”

At the Command Prompt cursor type or paste:

Type cmd in the Windows search box. Right click on Command Prompt that appears - select “Run as Administrator”

Then paste or type this command (space before the slash symbol if you are typing it)

chkdsk /f C:

If the drive is in use it will not run. Command prompt will ask if you would like to run check upon restart. Type y - then restart computer.

To see the repair logs generated type “Windows Powershell” in Search box. Open the Windows Powershell app. (similar to a command prompt pane) Paste the following command at cursor:

get-winevent -FilterHashTable @{logname=“Application”; id=“1001”}| ?{$_.providername –match “wininit”} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

That will place a .txt file on your desktop. Open with notepad to view.

pastebin /3PBiCZw9

Everything is good there.

Well I appreciate all of your help. Looks like it’s about time to trash this machine and look for something new. :disappointed:

I’m out of ideas. Would be nice to try a different graphics card. I don’t know what kind of room is available in the little Alienware mini-desktop. That brings up a thought though. Have you installed everything recent - Chipset - Intel Management Engine drivers - Bios that you can find on Dell support?

I used the Intel driver and support assistant after I wiped it the first time.

Just a quick update:
I started using a different monitor just as a shot in the dark. So far everything is working as intended. Will update if anything changes.

Thanks again for all your help.

wow! somebody had the same issue! im not feeling alone!
can you tell me how do you fix it pls cuz im about to break something!
I did everything possible and stop code internal schedule error keeps bothering me while I launch wow (most of the time)