BSOD only with WoW

Support Technical Support
1

I have a problem with starting WoW BFA. Each time I start it, my computer blue screens with VIDEO_SCHEDULER_INTERNAL_ERROR.

I have a NVIDIA GeForce GTX 1060 with Max-Q Design in my laptop.

It started on the 19th of November, 2019. A few days before the 19th, I caved and bought Modern Warfare. When I went to play it, it required a driver update. I updated the driver (Version 441.12) and MW worked. After playing some MW, I started playing WoW with my friends. All is good so far.

On the 19th of November, 2019, I played some WoW before work, I played some WoW during lunch and then I tried to play some WoW after work and the blue screen started to pop up every time I launched WoW. There were no changes to hardware or software that I could easily deduce.

After some googling, I found out that it all has to do with my display driver, so I updated it to the latest (Version 441.20) but the same thing was still happening.

I tried all my other games in Battle[dot]Net and Steam, but found all other games to be working. I also found that WoW would have a message before it blue screened, which is below:

Warning:
Message: WTF\SavedVariables\Blizzard_Console.lua:1: unexpected symbol
Time: Tue Nov 19 20:31:18 2019
Count: 2

Currently, I have tried

  1. Uninstalling and reinstalling WoW
  2. Uninstalling and reinstalling Battle[dot]Net
  3. Uninstalling and reinstalling gfx drivers

Every time it blue screens, Battle[dot]Net requires me to select me region and sign in again. After I have signed in, I have to relocate my games.

I have found multiple posts on these forums and others that offer solutions. So far nothing has worked.

I am able to open WoW in a window, but as soon as I try and go to full screen, it blue screens.

If I roll my drivers back to much older versions, WoW will work, but other games will tell me to update drivers.

I am at a loss. No idea where to turn. I have found that some posts describing my problem have been told to talk to Microsoft since Blue screen is on them, but I have also seen posts elsewhere saying that since it is only happening with WoW that it is a blizz issue.

Even a nod in the right direction is appreciated.

EDIT: Looking at the dump files, it always seems to have watchdog.sys and dxgmms2.sys in them.

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Can you post your dxdiag. Link below has how to produce the report.

1 Like
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Thanks for the reply! Frustrating that I can’t put a pastebin link here.

The link is pastebin(dot)com/vuaS7rb5

EDIT: Removed the log from here as I can’t paste the whole thing and I can’t reply to this post again.

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Hey, Lombr!

While Bluescreen are outside of our scope of support, this is clearly an issue with your video card or the driver. It would be best to default everything you can and if you have any overclocks enabled, disable them.

  1. Start with a clean video card driver install. This will default all AMD settings, along with removing any possible corrupted installation. Completely uninstall your AMD drivers using: http://www.wagnardsoft.com/

Instructions for the Display Driver Uninstaller: https://www.wagnardsoft.com/content/ddu-guide-tutorial

Here is a video walk-through, also: https://www.youtube.com/watch?v=ZxiLwLCxmkk

  1. Download the newest driver and install it: https://support.amd.com/en-us/download

  2. Create a new Windows admin account to see if the same thing happens on the new Admin account. This will rule out any Windows specific setting issues as all Windows specific settings will be defaulted.

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Hey, Ibaraius.

I use NVIDIA so I went to the NVIDIA site instead, but everything else I followed. Still bluescreen with the same message.

I have also tried to open wow in a local admin account with the same issue happening.

6

There’s also an Intel graphics driver update that you should probably apply, as those tend to control the handoff between graphics cards.

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I tried to do this now, but apparently Dell doesn’t want it. I get a message saying that the install is not valid for my computer.

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There’s a link to one on Dell’s site. Is that the once you used, or did you go to Intel?

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Dell’s versions are older than mine.

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https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverid=trjwh&oscode=wt64a&productcode=g-series-15-7588-laptop

Looked to be newer than the one in your dxdiag.

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It seems to be the same version as I have. I downloaded it and installed it though. Same issue.

I talked to NVIDIA. Their best advice is to do a clean installation of windows and try again. They also implied that maybe my machine can not handle wow… so obviously great help lol.

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Same issue. Work around. add -windowed to login script. Worked for me. Starts fine in window mode, then change to window full screen.

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I saw the -windowed work around on another BSOD post. I tried it and it worked once but then stopped working.

The issue seems to be when I am using any external monitor. I took the monitor out and tried it, no issues. Put the monitor back in, Blue screen. Tried it with a few different monitors and same thing.

Another symptom has come up though. I did a reset (https://us.battle.net/support/en/article/7549) and found that WoW opened like a champion. So this made me a bit excited and I added my addons back in then tried to start it, which Bluescreened me again. Removed the addons again and tried to start it, worked perfectly.

Thinking that maybe it was just a fluke, I closed wow, and opened wow a few times with no blue screen. This led me to believe that I had a faulty addon so I decided to add them in one by one to see which one breaks me.

First addon was ELVUI. Put it in, Bluescreen! At least I had found the culprit. So I put all my addons back, minus ELVUI. Tried it again, super confidently… computer Bluescreened. So I tried a few other addons, all by themselves, same BSOD.

Still zero ideas. It seems rebuilding my system may just be my best bet.

14

Heya Lombr,

Thanks for following up with us on this. Just to be clear, the bluescreen issue does not happen while no addons are installed?

The bluescreen itself is a “Video scheduler” error which means the problem is related to how the computer handles graphics. This is either an issue with the video card hardware or with some obscure software issue. Typically it’s pretty rare for a software issue to cause a bluescreen like this though it is possible.

If this does turn out to be a hardware issue then I do need to mention that would be beyond our scope of support. A local PC tech is recommended for hardware troubleshooting services.

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2 posts were split to a new topic: Emozo - Bluescreen Crashes