https://imgur.com/a/EjSmMhw
Issue ID: #64892258
Your ticket has received the following response:
Hey there, Game Master Chimkiru here!
Thanks for reaching out to us. I understand you didn't get a Brawler's Footlocker from doing a PvP Brawl quest. I'll be happy to shed some light on this!
The tooltip for the rewards when you mouse over it is actually just a potential reward. It's not a guarantee that you will actually get that specific item it shows. Much like when you're leveling a new character, and you check your adventure journal and it recommends a dungeon, and it shows you a potential gear reward from that dungeon.
I can definitely understand how this is confusing though (it sure confused the heck out of me >_<), and I would recommend that you submit feedback to our developers if you want that to change.
In-game: Esc key > Help > Submit Suggestion
Forums: https://us.battle.net/forums/en/wow/
Twitter: https://twitter.com/WarcraftDevs
I do hope that clears things up, my friend. Enjoy the rest of your evening, and take care.
/wave
Sorry Blizzard but that is not at all how it worked for the entire duration of Legion. Win Brawl, get Brawler's Footlocker.