Hey all, recently invested big time in a PC for world of warcraft spending 3k and im slightly unenthused with the performance of the PC especially when playing world of warcraft. I seem to be having frame rate studder or something when playing and im trying a number of things to try to fix it and its still about the same, im at the point where im wondering if the PC arrived damaged because i feel like the specs should be able to handle wow on max settings without any issues at all… any help or insight from big computer geeks and nerds out there would be greatly appreciated >,<
Did you buy it from Amazon? Is it the one with air cooling instead of water cooling? Looks like other buyers are complaining about heat issues, which would definitely cause the hardware to throttle/underperform.
[Amazon.com: HP_OMEN OMEN 30L Gaming Desktop PC (AMD Ryzen 7 5800X Processor RGB Liquid Cooled, NVIDIA RTX 3070 Graphics Card, 800 Watt PSU, Windows 10 Professional, 4TB PCIe SSD + 2TB HDD, 64GB HyperX RGB RAM) : Electronics](https://www.amazon.com/gp/product/B097Q7FTRF/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1)
i also did speak with someone at the company that sells it and they said it might have to do with drivers, i did just play for a bit and i didnt notice anything too substantial but korthia still seemed to bring but some of the frame issues i had encountered before.
The link says it’s liquid cooled, are you sure the cooler is filled with the fluid? Not sure if they ship prefilled, due to spill hazards. If it’s not filled, your CPU will be getting next to zero cooling other than passive cooling, which will lead to thermal throttling if it starts to get hot.
EDIT: After looking around on Coolermaster’s website, the cooler company HP Omen seems to use for their PCs, it looks like they are prefilled. I’d still look at any manuals that came with the PC to make sure you didn’t miss a step. Also, make sure the fan is plugged into the motherboard correctly. Lastly, check to make sure that any softwares running aren’t trying to cool the PC in passive mode. A lot of gaming PCs come with softwares that let them switch profiles for things like passive>silent>normal>full speed to control noise. It’s possible you’re stuck in a passive/low speed mode for your cooling.
Before you take it in, I’d check and make sure all of your drivers and such are current and up to date. New computers don’t come with current drivers and BIOS and such most of the time. It should be a simple check using the HP software for much of it, nvidia’s site for the gpu drivers, and amd’s site for the chipset drivers.
Uninstall the HP Omen Command Center if it was preinstalled on the PC
Use DDU to uninstall the graphics drivers (this will make everything in windows look terrible until step 3 is finished)
Reinstall a fresh copy of the Nvidia drivers from their website.
If it’s still happening after that lets go ahead and grab a DxDiag so we can further investigate the problem. Here are the instructions:
Press Windows Key + R.
Type DxDiag and press Enter.
In the DxDiag window, click Save All Information.
Name the file “dxdiag” and click Save
Once you have that made, open the file. You’ll need to copy and paste the contents of the Text document into the post, and put four Tilde (~) marks above the DXDiag. It’ll look like this:
DXDiag goes here
If you have issues pasting here, please use Pastebin and post the link (ex: Pastebin (dot) com/123456).
What resolution and frame rate is your monitor? What framerate are you currently getting in the game? Do you have ray tracing enabled? Does the stuttering happen in any other games or just WoW?
Are you getting stuttering in all zones or just specific ones? For instance Korthia and the Maw tend to be quite stuttery and if a world boss dies in the other Shadowlands zones it can cause lag there too.
Kind of a lot of questions I know but your PC could be running just fine and it’s the game/area/expectations that aren’t aligning with what you expect. WoW is an old game and not the most well optimized one out there so some hiccups are to be expected.
Edited to add: I’m not sure how comfortable you are messing around in your PC, but have you tried unplugging and plugging the cables or reseating your ram and graphics card? Those can get jostled loose in shipping and it might not look like it at a glance.
