the guys name is wiuhelaoly. thats not the exact character name as it has special characters. (just type /who burning steppes any time of the day.)
I’ve tried to give this guy epics, speak to him multiple times, and hes just there, but not there, 24/7. Check it out before reporting DYOR.
and blizzard - pro tip - if someone is online 24 hours, msg them. if they are on 48 hours, ban them.