BoE item was retreived from mail, when I tried to put it on auction house it was soulbound. The item is level 80 and I was on a level 10 character, so it should not have been able to be equipped and soulbound, I want the boe status back so i can relist it on the auction house. Thank you.
Toon:
Fkchaseadame-illidan
Original support response:
Hi there, Aaron!
Thanks for contacting Blizzard, I hope you’re doing great today. Game Master Belnysmos here!
I totally understand the situation you’re in, and I’m really sorry to hear about your BoE item becoming soulbound when you weren’t expecting it. It’s not how it’s supposed to work, and I can imagine how disappointing that must be. Especially with a level 10 character, it should’ve been impossible for it to become soulbound, so I can see why you’re reaching out for help.
This seems to be a bug that we’re already aware of, and the development team is actively working on a fix. In the meantime, the best course of action is to submit a bug report so the developers can gather data about your specific issue and investigate further. I know it can feel a bit tedious, and you might feel like you’re just being redirected, but I promise you, this is the best way to make sure they get all the information they need to track and fix it. After submitting the bug report, be sure to check the forums, as the devs will post updates or hotfixes there once the issue is addressed. Here you can see how to submit a bug report: https://us.battle.net/support/en/article/000339262
Thanks so much for your patience, and I’m confident the team will get this fixed up for you soon. Hang in there, and best of luck on your adventures!
GM Belnysmos
I am hoping for a fix that lets me have the boe item back?