Bnet Agent crashing when initializing fresh install

Korei-earthen-ring · October 28, 2022, 4:17am

I have been trying to install retail WoW all evening, and the battle.net agent is continuously crashing and restarting the “initializing” step of the download. I have done a clean uninstall and reinstall several times now, clearing temp, localappdata, programdata, etc each time, and still cannot get past the same download initialization.

When it happened, there was no error displayed, but I did see the BlizardError.exe run, so I looked for the crash reports, and found them in ProgramData. This is the most recent crash log: https://pastebin.com/Fjk2PsNL

It appears to be an unknown exception, and although I am a software developer myself, I am not familiar enough with the application to make good sense of the debug logs in the crash log:

C++ Exception: yes
Exception is std::exception: yes (message: bad allocation)
--------------------------------------------------------------------------------
<tact-diag-all:>
2022-10-27T23:47:04 {6128} [NOISE] - Content() called for fetch ID 17 of download 6 with offset 8270 and size 1460
2022-10-27T23:47:04 {6128} [NOISE] - ThroughputSocketPollSet::Notify()
2022-10-27T23:47:04 {6128} [NOISE] - ThroughputSocketPollSet::Poll: skip on notify
2022-10-27T23:47:04 {6128} [NOISE] - Content() called for fetch ID 17 of download 6 with offset 9730 and size 16344
2022-10-27T23:47:04 {6128} [NOISE] - ThroughputSocketPollSet::Notify()
2022-10-27T23:47:04 {6128} [NOISE] - ThroughputSocketPollSet::Poll: skip on notify
2022-10-27T23:47:04 {6128} [NOISE] - Content() called for fetch ID 17 of download 6 with offset 26074 and size 18220
2022-10-27T23:47:04 {6128} [DEBUG] - download ID 6 completed on Content() call
2022-10-27T23:47:04 {6128} [NOISE] - flushing 44294 bytes of data at offset 0 for fetch ID 17 and download 6
2022-10-27T23:47:04 {6128} [NOISE] - End() called for fetch ID 17 of download 6: FETCH_OK
2022-10-27T23:47:04 {6128} [NOISE] - removed fetch ID 17 from download 6 (2 fetch operations remaining)
2022-10-27T23:47:04 {6128} [NOISE] - tracking retired download ID 6, 2 fetch operations remaining
2022-10-27T23:47:04 {6128} [DEBUG] - HTTP: fetch ID 16: failed (FETCH_CANCELED)
2022-10-27T23:47:04 {6128} [NOISE] - End() called for fetch ID 16 of download 6: FETCH_CANCELED
2022-10-27T23:47:04 {6128} [NOISE] - removed fetch ID 16 from download 6 (1 fetch operations remaining)
2022-10-27T23:47:04 {6128} [NOISE] - HTTP: notification: scheduler already posted
2022-10-27T23:47:04 {6128} [NOISE] - HTTP: notification: scheduler already posted
2022-10-27T23:47:04 {6128} [DEBUG] - HTTP: fetch ID 18: failed (FETCH_CANCELED)
2022-10-27T23:47:04 {6128} [NOISE] - End() called for fetch ID 18 of download 6: FETCH_CANCELED
2022-10-27T23:47:04 {6128} [NOISE] - removed fetch ID 18 from download 6 (0 fetch operations remaining)
2022-10-27T23:47:04 {6128} [NOISE] - retired download ID 6 complete
2022-10-27T23:47:04 {6128} [NOISE] - HTTP: notification: scheduler already posted
2022-10-27T23:47:04 {6128} [NOISE] - HTTP: dropping connection ID 17 (closing)
2022-10-27T23:47:04 {6128} [DEBUG] - HTTP: fetch ID 16: canceled while received data
2022-10-27T23:47:04 {6128} [DEBUG] - HTTP: fetch ID 16: failed (FETCH_CANCELED)
2022-10-27T23:47:04 {6128} [NOISE] - download ID 6 deleted
2022-10-27T23:47:04 {43d0} [INFO] - Update Start: old build config(4e6f6e6500), old IM(None)
2022-10-27T23:47:04 {43d0} [INFO] - Cleanup
2022-10-27T23:47:04 {6128} [DEBUG] - connection socket 1932 connected
2022-10-27T23:47:04 {6128} [NOISE] - HTTP: dropping connection ID 16 (reuse timeout, idle for 642.649ms)
2022-10-27T23:47:04 {6128} [DEBUG] - closing connection socket 1992
2022-10-27T23:47:05 {4358} [DEBUG] - shutdown request
2022-10-27T23:47:05 {4358} [NOISE] - ThroughputSocketPollSet::Notify()
2022-10-27T23:47:05 {4358} [NOISE] - StandardNetwork: shutdown
2022-10-27T23:47:05 {4358} [NOISE] - StandardNetwork::Shutdown: shutdown initiated, sending notification
2022-10-27T23:47:05 {4358} [DEBUG] - closing connection socket 1932
2022-10-27T23:47:05 {4358} [DEBUG] - closing connection socket 2060
2022-10-27T23:47:05 {4358} [ERROR] - failed to close connection socket: NET_ERR_INVALID_ARGUMENT
2022-10-27T23:47:06 {6af4} [INFO] - VFS build found with 04e4ca68b120ffb31de33b39fbef00b8
2022-10-27T23:47:16 {6af4} [WARNING] - Files found in EM that aren't in DLM: 997
2022-10-27T23:47:16 {6af4} [INFO] - garbage collection, final container state - spans allocated: 809 - spans free: 0 - bytes allocated: 351096415 - bytes available: 274526810529 - bytes capacity: 274877906944
2022-10-27T23:47:17 {6af4} [NOISE] - ThroughputSocketNetwork: removing throughput limit for tag 0
2022-10-27T23:47:17 {6af4} [INFO] - creating Run thread
2022-10-27T23:47:17 {6af4} [INFO] - Run thread created!
2022-10-27T23:47:17 {34b4} [INFO] - Initialization step - CHECKING_RESIDENCY
2022-10-27T23:47:19 {34b4} [INFO] - Plugins initialization
2022-10-27T23:47:21 {34b4} [INFO] - 21855acea7eeeea536bfacdf2f527c83 plugin init: size 1310720, cpuTime 0
<:tact-diag-all>

Blueme-barthilas · October 28, 2022, 7:20am

I had the exact same issue as you’re describing. To fix it, I simply exited the bnet launcher and ran the bnet installer again (download the latest in case this was a recent fix). When I opened the launcher it could download again.

Note, I did not uninstall the launcher before running the installer again.

Bâvmôrrda-baelgun · October 29, 2022, 1:01am

I have the same issue. I have been taking it as a sign that I shouldn’t come back to wow for dragonflight. I downloaded and installed MW2 fine, but Wow has been hanging on initializing. I have uninstalled everything, removed all folders, files, etc related to WOW and battle.net and try to reinstall, same results. I bet I dont get credit for the days I cant play with my new subscription. I try over the next day or so, but I think I will take this as a sign and stay away from WOW.

Alvarado-staghelm · October 29, 2022, 6:32am

Bump same issue. Fresh download copy of retail WoW, fresh install of battle.net. The game refuses to download. Do you people NOT want my money?

Howrdthecuck-sulfuras · October 30, 2022, 7:12am

Bump, also cannot fresh install WoW.

Have Deleted Appdata, Have scrubbed Battlenet Completely, have reinstalled Bnet, Have tried different user profiles, Different Drives.

Even downloaded it on a separate computer to verify my network was not blocking it.

Can download / Update classic, MW2, Diablo 2/3, Warzone, Overwatch.

just can NOT download WoW Retail.

Blockquote
An application encountered a critical error:
Program: C:/ProgramData/Battle.net/Agent/Agent.8022/Agent.exe
Exception: 0xe06d7363 (unknown exception) at 0023:0x76ea0592

Blockquote

Treerovar-arthas · November 3, 2022, 3:31pm

This issue is still a thing. I finally convinced my friend to play WoW for the first time and he simply can’t. Ive tried every solve that people have suggested but nothing seems to work. It just always gets stuck at Initializing. Seems to be a bug they just don’t seem to want to fix.

Bouncie-eonar · November 3, 2022, 4:07pm

Friend of mine tried to come back to the game as well after I gifted a copy of DF, just for it to be stuck at the 0% initialization for the install. Sad to see all these reports for as long as they’ve been going on with no fix.

Årcee-stormrage · November 16, 2022, 2:46am

Love how not one has heard from Blizz regarding this issue. It makes me not even want to come back for DF

Ogjase-azgalor · November 16, 2022, 3:09am

Has anyone found a resolution to this? Exact same thing is happening to me after the update today. I was able to get in the game and create my Dracthyr, but I was not able to finish the starting quest, NPC didn’t even show up. Logged out/in, didn’t fix it. Restarted my PC, didn’t fix it. Thought I’d try uninstalling/reinstalling the game… boy, I guess that was a mistake. Now I’m stuck at initializing, waiting for update, initializing, etc… Tried all the suggested troubleshooting, including uninstalling battle.net and the game, deleting the battle.net “tools” (ProgramData) folder/s, scan and repair, disabled security software, even tried installing it on another drive in the same computer. Funny thing is, my wife is playing in another room in the same house just fine, so it’s not likely a network issue. My game was working fine until the servers went down and came back up today.

Ogjase-azgalor · November 16, 2022, 3:32am

Just coming back to provide an update. Restarting my router seems to have fixed the issue for me… strangest thing…

Aesiir-shattered-hand · December 1, 2022, 7:21pm

I have seen posts from 30 days ago about this issue. I purchased Dragonflight without looking to see if there were issues and couldn’t install it. Refunded it since I can’t play it.

system · December 31, 2022, 7:21pm

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