Last week I tried to log into battle net and it says we are having problems getting patch information. If you keep seeing this we have probably broke something. Please bare with us while we fix it. BLZBNTBTS00000029.
I have tried everything reinstalling the battle net and wow client/launcher. I have updated my mac to the newest software.
Please help I have tried everything.
Hey there,
So that specific error means you could connect to our patch service but something is blocking or interfering with the patch information download.
Typically causes are going to be network/security issues, connection problems or permission issues on the system itself.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Perform the steps listed on this article to remove the Blizzard Desktop Application from the system: https://battle.net/support/article/30304 (Switch to the mac tab and follow the steps closely as this involves more than simply deleting the application)
Try running your system in selective startup mode: https://battle.net/support/article/200483
Our clients do not support installation on encrypted drives using programs such as File Vault. There can be issues installing, updating, launching or connection issues due to the encryption. If drive encryption has been enabled, please disable it and allow the drive to decrypt: https://us.battle.net/support/en/article/31354
Create a new administrator account: https://battle.net/support/article/34550
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
Windows had to buy Blizzard to make the Battle.net installer incompatible with Windows Security. You can’t do a clean install of the Battle.net launcher with current windows updates applied. I have to disable all security to get it to work and tell it to run as admin btw I have only one account in windows so that’s getting old too. I saw some people saying they reinstalled windows to correct this. That means they didn’t make restore points to go back to and had to go scorched earth. The only reason it worked was they where so damn busy thinking about warcraft they installed the launcher before windows updates. Once it’s in it’s in for the most part if I just needs to update. If you have trouble with Activision games it’s Activision don’t try uninstalling the launcher. Activision has terrible support for everything on battle.net if you can even navigate your way to them they will tell you to ask blizzard and Blizzard will tell you to ask Activision.
Why are you posting about Windows in the Mac support forum