We need a way to simply submit a ticket, especially for tickets that don’t fit neatly into their rigid catagories.
I just spent like 30-45 minutes trying to submit a ticket, about the bug I reported a few moments ago in the bug report forums. I cannot log into a character after trying to transfer a currency.
So I went to open a ticket and it kept trying to funnel me into issues with character transfers. No, I didn’t do a character transfer, I transferred a currency, with the warband system. So I thought “Unstuck?” But no, my character doesn’t need to be moved, I can’t log in.
I eventually hacked into it by calling it an “item issue” and was able to submit a ticket (and even at this point it was trying to point me to solutions for flipping character transfers! 
)
I was able to submit my ticket but come on. That was ridiculous.
There needs to be a generic submit a ticket option. I get that Blizzard wants to encourage us to look for solutions BEFORE we submit tickets, and that’s fine, put this option at the very bottom. But it still needs to be there for problems we might face that do not fit Blizzard’s predefined catagories on their support page.
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the options to report bugs are pretty straight forward.
GMs can’t help with bugs, so there’s no option to submit a regular ticket for them.
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But they can help me log into that character, that’s what I want fixed in the ticket.
this should be the option you choose if you can’t log in.
it’ll get triaged faster because you can’t log in
Maybe but my point was how counter intuitive the whole process is and how much easier it’d be if they had an easy way of submitting a ticket that doesn’t seem to fit anything else.
Its designed to prevent you from putting in tickets o they don’t have to do anything.
Its like when you call your cable company and wind up in the endless loop of automated menus.
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The obnoxious menu options aren’t done out of malice or laziness, it’s just trying to deflect people putting in superfluous tickets for issues that GMs cannot help with or already have existing solutions out there in support articles / endorsed fan sites. This reduces wait times for legitimate tickets.
People are impatient. If they’re allowed to, they’ll drop a ticket for just about anything without putting in any effort to find their own solution. Menus like this help alleviate that.
For this reason, they will never put an option to bypass this “at the bottom”. It defeats the purpose of the categories in the first place.
It’s the same for large companies with automated phone menu options, btw. It’s not malice. It’s attempting to thin issues to things that ACTUALLY require human assistance, to create a manageable workload. Nothing at all wrong with that.
Absolutely zero reason for people to call in to FedEx to ask about their package’s delivery when they can just tell the phone menu (or website) the tracking number without wasting a CS Rep’s time. Same deal for WoW Tickets.
At the end of the day, the best you can hope for is for Blizzard to add an additional category option if you feel there is a gap in what they currently list. That would be a productive topic to discuss if you think there is such a gap.
Yea but they have been refusing to look at bug reports for few years now.
Let me ask you, was the SoTA bug that caused the demos and cannons that got reported for months on end in retail ever get fixed? No. So what did Blizzard do to “fix” the bug? They removed SoTA.
Did the shammy bars bug ever get fixed for the entire expac of Wrath after dozens and maybe even hundreds of bug reports on the forum? No. It was never fixed in all of Wrath Classic. One thing you can do on these forums is stop with your pathological lying, that would be cool.
Zero evidence to show that bug reports ever get fixed in this game, ever. All evidence instead suggests that the problem is simply ignored.
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tell me you’ve never read patch notes, without telling me you’ve never read patch notes.
it fit into one of the categories.
it has its very own category which gets feast-tracked.
you chose to ignore that option.
What they say they are going to do and what they actually do are two different things and they don’t actually fix what they say they are going to fix.
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