Blizzard took away my trader tenders points

so I had 500 traders tenders point left in my account, I noticed anytime I would compelete a traders post quest it wouldn’t add up,I talked to a gm and he said I caped out but I had 500 left,I logged into to zero. I am livid there is no reason it should be zero

You need to collect it from the box in SW/Org.