As someone who holds Blizzard to a very high standard of Customer Service, I absolutely agree with Vrakthis here. This GM response was extremely thorough and really did provide a great deal of information. And it was done in a pleasant manner and with empathy. Not all GM interactions are great. This one, however, seems like a pretty good model for responding to this type of situation.
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Short version:
You were asking for a game hint.
GMâs cannot give out game hints, so they refer you to other players who may be able to help.
Wowhead is âother playersâ who have discovered stuff and posted their findings there.
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