Blizzard literally creating mazes to prevent us from opening tickets

Community General Discussion
21

The CS forum exists for a reason.

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22

The only reason to open a ticket is if you’re character gets stuck in a DC loop. Even then, you’ll get faster help on the customer support forum.

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23

Even then, there’s a self service option. The support page gives a few options, including a ticket if everything else fails.

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24

Oh, well the character stuck option didn’t used to include DC loops. In that case, I can’t think of a reason to open a ticket.

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25

The page I just linked has the self service option in it. I’ve used it for DC loops before.

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26

It depends on the root cause of the DC loop. Opening a ticket is for when all the self-service options have already failed.

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27

LOL

Relax, chief.

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28

The self-service used to be very limited or even nonexistent. Now there’s practically no reason to open a ticket.

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29

wowhead comments can’t fix bugged issues in game.

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30

Again, have you tried asking the CS forum? We usually can help. Instead of raging with bad hyperbole, you may get your issue fixed or at least be pointed to where you can submit a ticket.

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31

They often have good workarounds, though.

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32

Neither can GMs.

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33

Another tip for OP is that if/when he does make it to a person, try being a little less aggressive.

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34

Part of the problem with this is that a lot of people don’t use the WoW forums.

I know it’s silly to mention that, of course, since the person having the issue here is clearly ON the WoW forums. But there are many others who, sadly, are not and are probably just as frustrated about this.

When you’re having a problem with the game and all you wanted to do was relax and enjoy yourself (or had a time commitment in the game for raiding or something) and you’re spending 30 minutes or more having to find a solution, it can be very frustrating and aggravating.

I do still think going to the CS forums is a great way to circumvent that, but it will likely take just as long.

I remember back in the day when there were rooms full of GMs answering tickets out in Irvine. I don’t know if the system they have is any better than -that- was, but I imagine they have metrics that say it is.

Sometimes, in the end, though, I think what most people want is to be answered quickly (within 20 minutes, for example), even if the answer is: this is going to take a bit longer. Sorry for the delay. I’ll get an e-mail to you when it’s fixed, or we can send you a text if you’d like to provide your cell number. – something like that, anyway.

The way things are now just always feels very impersonal–like you’re just a cog in a machine that is making someone else money while you’re jumping through endless hoops in order to use the thing you paid for. It’s just frustrating. So I get it. I get annoyed every time I have to create a ticket, too. Granted, I don’t do that very often; so, it’s not something I deal with more than say once or maybe even twice a year. And most of the time it’s just to point out bad behavior by other players (when I get a bee in my bonnet and feel the need to do so because it’s annoying me for some reason), or there’s a place I got stuck, or a fishing pond I can’t fish in, etc. Nine times out of ten, though, I’m going to put that stuff in the BUG forums.

Still, even getting to the STUCK page can take a long time if you’re trying to do it from inside the game. I remember when we could just type /stuck and get moved. Granted that was on a timer, I think.

Anyway
the point being, it’s not fun to jump through hoops when you have a problem. Maybe they can create an AI system that will let you type in what problems are happening and then give you a few options to try or something in the future. At least that would FEEL more helpful than the in-game help mazes they have now.

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35

there are also a lot of people here who think “not resolved the way i wanted it to be” and “not resolved at all” are the same thing, which causes a lot of extra aggravation

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36

no cap I google “wow how to open a ticket”

first result lead me straight into ticket making
https://us.battle.net/support/en/help/product/wow/166/167/solution

37

There are lots of companies that do it with their websites, phone system, etc. Their hopes are you will give up and I’m sure at least 20 to 25% do. And that is time, money, and resources saved.

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38

Yea, it’s pretty annoying filtering out really bad automated articles and stuff totally irrelevant to what I need, but it’s how they’ve ran it for years now. They are trying to get people to fix stuff on their own and use as little resources as possible on CS.

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39

Sounds like a skill issue.

40

This. I can guarantee 90% of tickets are likely for silly reasons or for things GMs probably can’t help with anyway.

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