Blizzard is aware of latency issues affecting Oceanic players

Community General Discussion
1

I can’t play in instances. The lag is very bad when I join a dungeon.

2

How does this happen so often? SEA ISPs do some really weird routing.

“Hm, this connection is going to Australia from India. Better route it through Germany first!”

Seriously, I’ve seen that on a pathping.

If this is a routing issue, your problem isn’t one Blizzard can fix. Bad routing is ISPs being garbage.

1 Like
3

Am nor sure if its truly isp fault because multiple countries are affected

4

Hard to tell without knowing where you live. For example, if you live in a certain part of Southeast Asia (Vietnam, Thailand, Malaysia, Indonesia and the Philippines), all of your internet traffic going to the Western hemisphere travels east via undersea cable, and that cable gets cut due to being under a shipping lane about two to three times a year.

Interestingly, the most recent cut was was Thursday the 2nd of April, around 9pm local time in that area. I believe that particular cut was scheduled to be fixed today or tomorrow, if I recall correctly.

That cut will require any traffic that is normally routed through the Asia-America Gateway cable system from affected countries to be re-routed along other much, much longer pathways.

As a result, if you live in one of those countries and are playing WoW on a US region server, you will see a boatload (sorry for the pun) of increased latency.

Also interestingly, the responsibility for maintaining and repairing that line lies with its owners, which are typically a sort of conglomerate of ISPs.

5

i’m hoping they notice my lack of participation in their ‘low latency required’ quests like jumping jellies, cycle of life and beachhead which are unplayable with increased lag.

i am playing NA Realms from Philippines, and most of lag as depicted by winMTR happens on the converge-level3 hop, apparently a bottleneck in SEA traffic hitting the US mainland:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.0.1 2 11869 11710 0 0 72 0
10.69.0.2 11 8826 7905 44 86 1022 53
10.224.21.1 10 8950 8060 45 87 1553 86
172.29.3.2 11 8878 7970 45 87 1552 87
103.105.89.14 11 8909 8009 46 87 1553 65
103.105.89.10 11 8894 7990 45 88 1526 90
101.9.49.161-rev.convergeict.com 11 8882 7975 46 89 1553 92
10.9.49.161-rev.convergeict.com 91 2714 266 0 80 860 58
7-1-4.ear1.LosAngeles6.Level3.net 100 2517 20 0 363 2786 256
ae-2-3614.ear4.LosAngeles1.Level3.net 100 2503 2 0 1962 3380 544
4.7.26.166 12 8599 7622 213 260 1724 250
ae1-br01-csla1.as57976.net 11 8713 7764 260 304 1744 269
xe-0-0-1-3-br01-eqla1.as57976.net 11 8825 7904 255 304 1744 280
et-0-0-2-br01-swlv10.as57976.net 11 8705 7754 261 306 1743 387
137.221.65.133 11 8733 7789 262 311 1775 283
et-0-0-0-pe01-eqch2.as57976.net 11 8779 7847 260 306 1775 322
chi-eqch2-ia-bons-01.as57976.net 11 8701 7749 255 297 1772 263
24.105.62.149 11 8777 7844 260 304 1744 286
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
No response from host 100 2501 0 0 0 0 0
6

If I get routed through Singapore my latency takes a dump.

But I’ve noticed really bad latency off and on in dungeons and even disconnects, so idk whats up with that.