Blizzard Hire Real Human GM's again! This is silly

Community General Discussion
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So I’m having an issue with a Jewelcrafting quest of Boss Magor , " Rumors of the Jeweled Whelplings " It says I’ve completed this quest by Running the quest script off WoWhead - run print(C_QuestLog.IsQuestFlaggedCompleted(70833)) . But I can’t buy the or find the Onyx Gem Cluster Map to show the treasure X on the map to loot the chest.

So I submitted a GM Ticket to get some help on the matter and this is the response I got in return… Blizzard as of June 2024 is a $74.28 BILLLION Company and They have AI robotic Customer support that is complete garbage.

Stop being cheap blizzard! Hire some real people to take on this as your email reply said " With our ticket queues being extremely busy ". I miss Vanilla GM’s that would pop in with their amazing RP skill and magical emotes to try and really help you IN GAME. Not us having to wait 2-3 days just to get spam reply emails like this. Telling people to use a 3rd party system like WoWhead instead of having answers or taking the time to look into the issue for the ticket is beyond lazy.

Ty for letting me vent. lol. The Email response I recived below V

Your ticket has received the following response:

Hello Adventurer!

With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help resolve the issue.

For quest issues, please follow these steps:

  1. Re-log or zone to a different area to resolve potential phasing issues
  2. Abandon and re-take the quest (Note: all current progress will be lost)
  3. Search our support articles for specific mentions of the issue: [battle net/support/<>](battle net/support/%3Cbr) />4. Check the comment section of the related quest on our various fansites: wowhead com/ and [ icy-veins com/wow/<>](icy-veins com/wow/%3Cbr) />5. Use a quest tracker tool: [wowhead com/quest-completion-tracker<>](wowhead com/quest-completion-tracker%3Cbr) />6. Reset your User Interface and try again without any addons: [battle net/support/article/7549<>](battle net/support/article/7549%3Cbr) />7. If you believe you have encountered a bug, please report it: battle net/support/article/15043<>](battle net/support/article/15043%3Cbr) />
    We apologize for any inconvenience this may cause and appreciate your patience.

us.battle net/support/case/detail/99268564) to review and resolve your ticket. If you continue to experience issues, you can respond to your ticket with additional information.

Note: If you can’t log in to your account to respond to your ticket, you’ll need to [submit a new ticket] battle net/support/help/product/services/316/2136/solution).

If you do not resolve the ticket or provide an additional response within one week, we will resolve the ticket automatically and you’ll receive a final update via email.

Regards,
Blizzard Support

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The GMs do not give quest help, which is why they sent you to an outside source. The reason they are giving these templated responses is because many don’t understand what a GM can and can’t help with, and contact them for things they can’t do. This is also part of why the queue time is so high. Wowhead often has folks that have experienced a similar concern, with comments about how to address it.

If you believe this to be a bug, post in the bug report forum.

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^ This. If you need help with a quest, wowhead is going to be your best resource.

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WoW’s GMs pretty much never help with quests, they always gave cryptic answers and say stuff like “We cannot divulge any in-game hints” and whatnot.

If you deleted an item or a character, or got stuck, sure, that’s what they’re around to help out with.

That’s pretty much automated now though, less of a need for direct GMs involvement these days.

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Did you try Wowhead?

There is no AI. They are template responses chosen by GMs while they take care of more important problems. It’s triage.

And they won’t help with quest hints. They pointed you to Wowhead. Use it.

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Back in MoP I had an issue with a Horde quest in Ashenvale, the one where you ride the Kodo to the main camp.
I made a ticket, the GM logged onto my character and completed the quest.
They can resolve these issues.

It’s nothing more than yawn takes too long next.

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This isn’t 12 years ago. The policies are no longer the same and haven’t been that way for quite some time now.

It’s right in the support article:

Please note that customer support does not provide game hints.

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They are much more limited in what they’re allowed to do than they were so long ago.

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You really would think a company at their net worth could at least hire more people and pay them good wages. It’s the right thing to do after all.

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The WoWHead comments section helps me out quite a bit. They often tell you a solution, a workaround or that it’s bugged.

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Hi My Quest is Bugged and i can’t complete it, Its an issue about jewelcrafting quest of boss Magor " Rumors of the Jeweled Whelplings " It says I’ve completed this quest by Running the quest script off WoWhead - run print(C_QuestLog.IsQuestFlaggedCompleted(70833)) . But I can’t buy the or find the Onyx Gem Cluster Map to show the treasure X on the map to loot the chest.

  • Bot: (Beep boop sounds)-(hm she said Jewelcrafting)… BEEP BOOP SOUNDS
    Bot Ticket Final answer : Oh hello there Did you meant that you wanna know where is the jewelcrafting NPC to learn that profession? Oh Sure !! In any City you can talk to a guard ! and ask him where it is ! Thank you ! im closing this ticket NOW !
    (You wrote the same ticket again)
  • Bot : Because of the ticket #24524 i think your issue have been solved ALREADY !!! i’m Closing this ticket again !!
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The reason that they’re sending you to WoWHead is because WoWHead has the answers you’re looking for, so that they can go on to help people who legitimately can’t play the game, are having billing issues, or are experiencing ongoing harassment.

The comments here have all of the steps, with coordinates. If I had to guess, if you’ve found the vendor for the map (coordinates are in the link below), you don’t have Renown 21 with the Dragonscale Expedition yet.

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