Explains they don’t retain logs forever, but that they’ve spent the last month combing through as many as they could to salvage what they could
“Oh my god, why do they hate us?”
EDIT: And for the record, yes, they could have acknowledged the issue sooner than a month later. But to say that they didn’t do what they could is just being obtuse.
Online/web/cloud “services” log all kinds of stuff for internal use.
Then the logs become part of “analytics,” along with stuff that’s preserved specifically in order to research bugs, address customer problems, address operational issues, answer LE requests, and so on.
I would be astonished to find that some “maintenance process” that creates/deletes/alters items in game is not exhaustively logged. That’s a worse problem than the bug itself.
Among other things, you have to have this information in order to detect things like dupes.
There really is literally nothing worse that can happen in WoW than items being deleted. It’s basically deletion of an account, one bit at a time.
It’s not “database backups,” per se, but in the DB world there are transaction logs. In the software service world, there are logs. Logs, logs, logs, and so many logs. Logs like you can’t believe.
Every external and internal API call is logged, generally in multiple ways.
Yes it takes petabytes of storage. That’s how it works at scale.
It will definitely sting but I also do feel like it’s just pixels so like why would I get so angry about it. Not saying you aren’t allowed, but one day this game might shut down and everything will be gone so just get your anger out and move on
I’m aware, I’m a retired software developer who also worked in I.T. as well. Was just keeping it simple for the masses.
But worst case, if logs don’t exist (and HTF does that happen!?) you can take a backup of the database from the day before the bug happened, install it on a PC, run SQL queries on items stored in a guild bank tab, and work from there. You can basically simulate/reconstruct a log.
I am fully prepared for the game to shut down and I lose everything.
But everything will be gone. Everyone will lose everything. It’s over, its gone.
It feels different when the game is still going, other people didn’t lose things, but the blizz deities just decided that your guild in particular would be better if it was empty. That sucks. That’s why I’m irritated. Now I don’t trust that anything in this game is safe. That makes me want to play less. I am a collector. I enjoy collecting things. Having my collections randomly disappear at any given moment is the nightmare scenario for me personally.
