Blizzard app can't find game

Support Technical Support
1
All of a sudden, the launcher can't find the WOW files. If I use the "Locate" function to locate my fully functional WOW folder, I get an error "The folder doesn't contain the correct version of the game."

Everything worked fine two days ago, and I can still play WOW by using the WOW-64.exe file.

Is there anyway to fix this, I do not want to download a 40gig install?
2
Hi Izzak

Try running the scan and repair tool. Restart computer to close Blizzard processes. Right click on the Battle.net desktop icon. Select "Run as Administrator"

It is found on the Battle.net Launcher. Look for "Options" - directly below the Wow-Legion emblem. It is found there.

If it finds errors run it again. May take a couple of passes.
3
I do not have an option to "Scan", the first listed option is "Install."
4
Let's clear some Launcher folders.

https://us.battle.net/support/en/article/34719

https://us.battle.net/support/en/article/34721
5
Thanks for the reply. I followed the instructions found on both links. Sadly, they didn't help.
6
11/29/2017 05:01 PMPosted by Izzak
Thanks for the reply. I followed the instructions found on both links. Sadly, they didn't help.


They didn't help me, either. At least you got a reply, though.
7
I've seen this issue before. Sadly it often ends with a reinstall of the game. You might try opening a ticket during working hours. Callback or Web Chat.

https://us.battle.net/support/en/help/product/wow/158/159/channels
8
11/30/2017 05:12 AMPosted by Tratt
I've seen this issue before. Sadly it often ends with a reinstall of the game. You might try opening a ticket during working hours. Callback or Web Chat.

https://us.battle.net/support/en/help/product/wow/158/159/channels


I finally reinstalled the game, and it fixed it. And a LOT of other problems, as well. :)
9
I've also had this issue in the past and noticed a old post with the same issue. What they suggested (instead of uninstalling the game to reinstall it) is that when you are on the battle net launcher (where it shows the list of games. When you click on WoW game and you see the Install button (as if the game wasn't installed in the first place) just click it. It'll appear as if its downloading for a brief few seconds and suddenly stop/finish and BAM the play button should pop up again as if it located the game. This worked for me a while back. Not sure how it was able to locate the game by doing this but all i can say is that it worked. I believe if prompted to put the game in a location when you press the install button, I just put it in the same location as I had had the game in before. Strange, I know... but it worked.
1 Like
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Luliana, you're a godsend. That is exactly how to fix it. Thanks for your post.
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Luliana, this did work. Just had this issue. Was playing fine last night then just now, 'install' popped up. I believe what is happening is there's an update and the 'install' is applying that update.
12

Thank you. This just happened to me and I was literally on the verge of removing all WoW files and folders and re-installing. I’m sure it would have worked but I would have been looking at a 95 gig download…probably would’ve taken a day or two. I didn’t just try hitting install immediately because I was afraid I would be doubling up on files and my pc doesn’t have room for the game twice.
I hit install on classic first and it said 37 gigs initially but then quickly changed to mere megabytes… took like 3 mins to finish and get the play button back. Went to do the same for retail and it had changed from install to update and took even less time to get resolved. I had checked a few other threads and had almost given up hope…Sooooo glad I looked one more time and stumbled across this thread.