1: It is forbidden to use any form of refund. At present, SOD BOTS are mostly because hackers use enterprise PAYPAL to pay, and the account will be refunded after being banned, without any cost.
2: Banning RMT will greatly affect the game environment, only from the game detection means to start, defeat the hacker’s cheater must first use the hacker’s cheater, everything starts from understanding the cheater. The AI system is too slow to shut down the hacker account, which requires AI+ artificial customer service to solve the fundamental problem, and the artificial customer service must play the game and understand the game. For example, there are 80 rogues in a dungeon and only 20 other classes combined. Only a human customer service person familiar with the game will understand that many of these hooligans are BOTS.
Activision-Blizzard doesn’t care about bots and RMT
I mean, a famous WoW streamer talked about having his real money bought gold wiped, with no further punishment. If this doesn’t show you all their attitudes towards Bots and RL money exchanges, I don’t know what to tell you.