Long story short, I can’t pick up packages in the shipping and handling quests. I submitted a ticket in game, and the response is pure Blizzard CS magic.
Of course the first thing done is to direct me to wowhead, because that all blizz support is anymore, but I digress. In the response, it is stated that they aren’t aware of any problems regarding my issue, yet the link I was sent to is literally about people having the exact same problem.
Not only was I sent to a link, on blizzards own forums, about a problem they “aren’t aware of”. In the post I was directed to, it is stated that players found a fix for the “non-existent problem” only for Blizz to change it so it no longer fixes the problem.
I truly can’t tell if this is incompetence, or high level trolling. But either way, bravo to blizzard CS. You can’t make this stuff up. The response follows:
This is Game Master R*******a from Blizzard Entertainment, Thank you for reaching out about the “Shipping and Handling” quest in World of Warcraft. We truly appreciate the bug report you submitted regarding this issue. Your feedback is valuable in helping us improve the game!
At this time, we are not aware of any known issues affecting this quest. If you are still having trouble picking up packages, I recommend trying to restart the game or checking for any updates. > Shiping and handling: Can't pick up package
If the problem persists, please feel free to reach out again, and we’ll be happy to assist you further.
I truly appreciate your patience and understanding while we address this matter. Reports like yours are incredibly valuable, as they help us prioritize fixing these challenges so that every hero can continue their epic journey without delay.
We truly appreciate your understanding and patience. Would also like to acknowledge the time you’ve been with us, truly and deeply appreciated. Please take care and don’t hesitate to reach out if you have any other issue or doubt.
Oh, it got better, the next gm to follow up said they are looking into the issue. So are they unaware of the issue or not?
Does anyone remember the old days when you actually got help on a support ticket and not word salad until you give up? Anyways, the follow-up response is as follows:
&M E********u, at your service!
********, I completely understand your point of view and I personally share it, however like my partners mentioned the quest is now with some bugs that are now been checking by our developer team, that is why the bug reports are important.
On the other hand, I’d be really happy to assist you with some solutions but note that while Game Masters aren’t able to manually fix these issues on a case-by-case basis, rest assured that your report plays an important role in improving the game for everyone. (>-,-5)
Thank you for being such a loyal Death Knight and complete so much adventures together, keep calm that we will investigate why the packages are not working. We really appreciate your patience.
I miss the days where you got to have 1v1 chats in-game with a blue when submitting a ticket. Now it’s just standard copy/paste replies, never in the moment conversations.
probably a better response that doesn’t sound stupid and over top mush.
“Sorry you are having this issue, we understand it is frustrating. We will forward your bug report but do not have a fix at this time as gm’s cannot fix this.”
No nonsense. no dribble. No childish talking. I can take that response seriously.
It’s not that they can’t fix it, it’s that 2 gms, one after another, contradicted each other. The only help offered is a wow forum post stating that there is in fact a problem (contradicting what the gm said literally the sentence before), and that Blizz patched the fix that players found.
That is the opposite of helpful, and just shows me that blizzard doesn’t care, and that the gms don’t care.
Then to have the next gm say they know there is a problem and that they are working on it just makes it look like they just say whatever they can to shut you up and be absolutely no help.
I have played since near launch, the customer service use to talk with you as they looked into an issue, they would keep you updayed with progress, and they actually came up with solutions. Now it’s just a wowhead link and word salad till you stop updating the ticket.
GMs cannot fix bugs as they are not developers, and they cannot tell you how to play the game as they cannot give out in-game hints. Barring specific exceptions that are carved out by the dev team, a GM will not be able to have much influence over a bug like this and are not the avenue one should take to report bugs.
Yea, I literally said It wasn’t about them fixing it. If you actually read the thread, you would know I don’t expect them to magically fix it. That’s not at all what the thread it about. I know it’s not your fault, school is terrible these days. But here is some free advice, read the ENTIRE thing you’re about to make a comment on, it will save you some embarrassment.
I also remember the old days in both WoW, and EQ. Where customer service was not allowed to help in anyway, on a quest. Which is why they directed you elsewhere.
Don’t be condescending. That’s the best advice that one can provide to you.
But in regards to the two responses you got, neither one of 'em contradicts each other. One said that they weren’t aware of any bug, the other said that they are looking into it, and both said that they cannot do more to help you right now so they directed you towards some resources that might be able to help or guide you towards a solution or a potential workaround.
Since GMs aren’t allowed to directly provide aid or solution to issues in-game (i.e. they aren’t allowed to tell you how to do a quest just as an example), they provide links to places that do have guides and tell you how to do it. The same thing applies for “bugs that they are unaware of” because it might be a bug, it might be you misunderstanding something, it might be something is working as intended but a different bug interacted with your specific situation creating what appears to be a bug but isn’t, or it might be a bug from something entirely different elsewhere than the thing you were reporting on.
So they cannot provide much direct information beyond what they provided you with:
“We are unaware of any bugs relating to this at the moment.”
“We are looking into it.”
“Here are some links to the forums and Wowhead that might be able to help you as we are unable to do anything more for you.”
That’s literally all they said to you, and you are talking about their responses calling them frustrating. Which indicate that you didn’t get what you wanted and have some kind of feeling of what they should have done, which you feel like they haven’t.
Since their information was clear, according to what you have said so far, that leaves essentially just the conclusion of their actions. Making it extremely logical to assume you are annoyed that they didn’t “do magic with their knees” to fix something that they can’t fix.
There you go, some free advice on how to behave: don’t be condescending towards others when you are talking about being frustrated over GMs doing literally everything they can do.
I’ll repost this, apparently you didn’t read it either.
Yea, I literally said It wasn’t about them fixing it. If you actually read the thread, you would know I don’t expect them to magically fix it. That’s not at all what the thread it about. I know it’s not your fault, school is terrible these days. But here is some free advice, read the ENTIRE thing you’re about to make a comment on, it will save you some embarrassment.
I’ll help you out a little since you seem to be confused by context. I was never complaining about them not being able to do anything about the issue. It was that the information they were giving me was uninformed, the first guy contradicted himself within his own response, the second contradicted the first.
The following response from a gm that was actually helpful is a perfect example of why the others
were terrible. He is concise, knows what he is talking about, and relays INFORMED information.
Game Master Eostysti here. As I can read in the previous interactions, the information delivered on the response where it’s mentioned that there are no known cases was not accurate, as this is currently a known issue affecting multiple players
I’m sorry for the confusion caused by that message, as We can confirm that this quest it not working as intended, and as previously stated bug reports submitted is the most effective way for our development team to track and investigate these types of occurrences. At this time, Customer Support is unable to manually assist on this Quest, as this issue requires a system-wide fix from the Development Team.
As found by other players, it seems like Object Interaction issues on the Zone are related to phasing, causing the game to not display them properly. Some players have found that resetting instances by right-clicking their character icon helped refresh the zone. Others noticed that being on a campaign quest might also affect phasing, so checking for that could be useful as well.
I know this isn’t the resolution you were hoping for, but I truly appreciate your patience while the investigation continues. If you have further questions or any other petition, remember that you can contact us at anytime
GM Eostysti
Hope this helps you understand that reading the entire post before responding keeps you from looking foolish, especially when you are trying to correct someone.
t is so frustrating, im having a issue with Recruit a friend for over a month and they keep sending me links to see what i have to ddo as check list i say that all the check list having be met and the keep sending me article links, like is somethiis that i ican do. I dont work at Blizzard so stop been lazy and actually solve the problem!!
Indeed, one thing is certain: they do not appear to employ individuals with a strong command of the English language.
My eyes and head ache from reading those poorly constructed sentences.
I’ve seen many times where their folks give out wrong information or information that has nothing to do with the issue at hand or just send you off to a 3rd party website to get you out of their queue …but don’t forget to rate your experience.
Blizz CS indeed used to be world class and GMs were definitely empowered to do more to help on a case by case basis than they are now.
But they could never magically fix bugs. That’s not what they are.
Though I wouldn’t put it past GMs of that era to flag a broken quest as complete if it wasn’t an unfair advantage, to get you through it.
Whether or not that would be allowed under policy is another question but that’s the kind of thing I saw from them back then.
As far as contradictions in OPs tickets go, honestly, yeah, it sucks. I’d wager the first GM just meant it wasn’t officially recognized yet. They tend to put up support articles when they’re actively working on something, and it might not have been up yet. Hard to say though since the 2nd response was just totally broken English.
