Okay, I do not know how to explain this, after playing WoW for a bit (no issues), I get up to do a few things and my computer goes to sleep. I come back and wake my computer back up, open WoW and then seem to have this black screen issue when I do anything and the black screen lasts for about 2 to 3 seconds, including selecting different characters in the same realm. This issue often stops after selecting the same character once or twice in the main page. Once inside WoW, opening the map causes this, closing the map causes this, opening the bag causes this, closing the bag causes this, doing some spells does this too. I have tried to solve this issue, but it keeps happening on my main computer reinstalled WoW (3 times and it takes a while), reinstalled Windows 10, I have reinstalled my GPU drivers (numerous times) issue seems to keep on happening, this even happens with or without all addons. I do not know what else to do. It is not my an overheating issue, as my temperatures go only has high as 75 degrees C and never higher and that is normally only my CPU where as my GPU goes to about 65 degree C in the “hot spot.” Ryzen 5 5600X with a Radeon RX 6800 GPU.
please help, I do not know if this following information will help, but I added it just incase. I blanked out my computer name and id as I do not think those matter.
System Information
Time of this report: 7/30/2021, 20:48:08
Machine name:
Machine Id:
Operating System: Windows 10 Home 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Micro-Star International Co., Ltd.
System Model: MS-7C91
BIOS: 1.60 (type: UEFI)
Processor: AMD Ryzen 5 5600X 6-Core Processor (12 CPUs), ~3.7GHz
Memory: 32768MB RAM
Available OS Memory: 32694MB RAM
Page File: 8197MB used, 29360MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: AMD Radeon RX 6800
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x73BF)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_73BF&SUBSYS_0E3A1002&REV_C3
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 32685 MB
Dedicated Memory: 16338 MB
Shared Memory: 16347 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.329102), Green(0.299805,0.597656), Blue(0.149414,0.059570), White Point(0.279297,0.288086)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: MSI MAG270VC2
Monitor Id: MSI3CB3
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0369924.inf_amd64_5f5f03b299704d08\B369889\amdxc64.dll
Driver File Version: 27.20.22021.1002 (English)
Driver Version: 27.20.22021.1002
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.7
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 2021-07-21 8:00:00 PM, 1856080 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-30FF-11CF-5870-3F7878C2D635}
Vendor ID: 0x1002
Device ID: 0x73BF
SubSys ID: 0x0E3A1002
Revision ID: 0x00C3
Driver Strong Name: oem31.inf:cb0ae4146b46684d:ati2mtag_Navi21:27.20.22021.1002:PCI\VEN_1002&DEV_73BF&REV_C3
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {B8BE4CCB-CF53-46BA-8D59-D6B8A6DA5D2A} {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X