Black Screen When Trying to Open a Ticket in-Game

I am unable to open a ticket in-game. The Open a Ticket window is all black. I tried reinstalling the game and updating my graphics drivers, but still get a black screen. Tried clicking the gear and clearing cache, but am getting a lua error:

Message: [string "<unnamed>:OnClick"]:4: attempt to call method 'ClearCache' (a nil value)
Time: Fri Jul  5 13:17:24 2019
Count: 1
Stack: [string "<unnamed>:OnClick"]:4: attempt to call method 'ClearCache' (a nil value)
[string "*:OnClick"]:4: in function <[string "*:OnClick"]:1>

Locals: self = <unnamed> {
 0 = <userdata>
 Text = BrowserSettingsTooltipText {
 }
 Right = <unnamed> {
 }
 Middle = <unnamed> {
 }
 Left = <unnamed> {
 }
}
button = "LeftButton"
down = false
browser = HelpBrowser {
 0 = <userdata>
 BrowserInset = <unnamed> {
 }
 back = HelpBrowserNavBack {
 }
 stop = HelpBrowserNavStop {
 }
 home = HelpBrowserNavHome {
 }
 homepage = "GMTicket"
 loading = LoadingIcon {
 }
 forward = HelpBrowserNavForward {
 }
 settings = HelpBrowserBrowserSettings {
 }
 reload = HelpBrowserNavReload {
 }
}
(*temporary) = nil
(*temporary) = HelpBrowser {
 0 = <userdata>
 BrowserInset = <unnamed> {
 }
 back = HelpBrowserNavBack {
 }
 stop = HelpBrowserNavStop {
 }
 home = HelpBrowserNavHome {
 }
 homepage = "GMTicket"
 loading = LoadingIcon {
 }
 forward = HelpBrowserNavForward {
 }
 settings = HelpBrowserBrowserSettings {
 }
 reload = HelpBrowserNavReload {
 }
}
(*temporary) = "attempt to call method 'ClearCache' (a nil value)"

How do I fix this? Thanks.

Howdy Fawz!

We’ve been seeing this issue with computer that have Razer software installed.

• We’ve found that Razer Chroma & Synapse features have been conflicting with our games. We’re going to want to try updating Synapse 3 to install the most recent version of Chroma SDK, and then remove all Razer software if the game continues to have problems. The steps below will guide you through this process:

Attach your Chroma compatible device and install Razer Synapse 3 (https://www.razer.com/synapse-3). If you no longer have your Chroma device, please contact Razer for assistance.

Retest the game.

If that doesn’t work, uninstall all Razer software including your current build of Razer Chroma SDK Core Components. If you run into problems removing the software, please contact Razer for assistance as they are aware of these uninstall issues.

Retest the game

If this doesn’t help we recommend putting in a ticket via the website to get further assistance.

That fixed it! Thank you!

Hey hey!

Glad to hear that worked!!!

Edit: If the above post did not help you, please visit this thread for more help