My friend is trying to complete the quests leading into the Forbidden Reach but when they try to watch the cutscene the screen goes black and the game does nothing. They are able to exit the cutscene and everything else in the game works fine (other cutscenes included in other zones) There is no audio when the cutscene is playing. Waiting does nothing either. Tried updating drivers, windows, and altering settings in the game. Any general ideas?
Hey there Goobdaysir,
Thank you for reporting this! This sort of problem is typically caused by damaged or corrupted local game files. Have them try resetting the User Interface, and then try again.
Note: This process will return the game client to the default interface in order to rebuild core game files. If you wish to keep any addons already installed, move the ‘Interface’ folder to your desktop temporarily (the Interface folder from Step 6). Once you have completed the UI reset, you can then go in and move your addons over to the new ‘Interface’ folder one at a time to see if it was causing the issue.
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