I transferred one of my characters to another BNET account I had a long time ago and just now I tried to recover it and submitted my ID. Blizzard has denied me access to my own account even though it was transferred from my main account to the account in question I am trying to recover. We all know you can’t transfer to anyone random.
Apparently they denied me access to restoring it because the first name does not match the the source account. So apparently it all it takes for the hacker is to change your first name on the account and your SOL on getting it back.
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How’d somebody manage to get the name on the account changed, though? I thought that you had to submit legal documents (proof of name change, etc) for that.
Exceptions being “fixes” to obvious joke names.
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Thats a good question. When I login to this one, the account shows my full name and it looks like you can change your first name without any issue. Thats what was done to my hacked account and they refuse to restore access to it because the first name was changed. Its literally that easy to lose your account and lock you out of it.
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This doesn’t make any sense, you can change the first name
Last name you can’t change though which is what I thought they went off of.
I would suggest to keep trying, they can see when and where an account was accessed. They usually ask me for extra information like xpac keys, where I have logged into the account from, addresses that were on the account, payment method information
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Exactly and yet somehow whoever hacked into my old account was able to change the first name and Blizzard is denying me access to my account because the first name doesn’t match my ID. Incredible how easy it to lock someone out of their own account. What happened to this compnany?
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It isn’t, though. Anybody who actually genuinely owned the account should be able to yoink it back without issue at any time; the hacker doesn’t have access to the ID of the name used to create the account, nor however many years of payment info, codes, etc.
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eh, as someone who had a GM remove my authenticator when a hacker got control of my email and sent them a one-sentence email in spanish that simply said “please remove my authenticator”, I know it’s not beyond the realm of believability for the frontline support agent you spoke with to not be all that great at their job.
keep trying, OP. submit another ticket, show them bank statements from when the payments went through, etc.
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It looks like the 3rd GM was able to confirm my ID. What the heck happened to CS. Support was never this bad. 3 GM responses is pretty ridiculous to get this corrected. Still awaiting confirmation they updated the email to my own.
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logged into bnet, went to account details, changed first name, was easy.
they probably changed their policy to be trans friendly. trans people often are stuck with their birth name legally, and bnet used to tell everyone your name, so it was basically outing trans people involuntarily everytime they added someone on bnet.
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Yeah sorry for all that hassle just get your account back.
With all of this “supposed” extra security it should have been impossible for such an easy hack. Then they tell you that they are unable to give access back.
It shows that their security is still far behind in protecting our accounts, and the support has no care to help quickly.
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I’m not sure how this is entirely a blizz issue when you got your acc hacked, like how the heck are they supposed to know that? Acc security is your own responsibility dude.
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To be fair, three CS trips isn’t that bad for something like this. Add an the mobile authenticator to ensure you don’t need to do it again. And make sure you get the other mobile account app and write down your code in case you need to remove it in the future.
Again someone who knows more than Blizzard security, can we hire them?
Because people should be able to get access back to their accounts like we’ve always been able to with minimal fuss and not having to ticket it over and over to get the hack fixed.
You do know that there’s only so much we can do to protect an account that’s not completely stored on our equipment, right?
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See, the issue then would be as some other people have pointed out having occured to them here. If its too easy to get access back, then other people can use that to their advantage. Best defense against this kinda thing really is to do what you can to secure it and not get angry when people ask for some confirmation.
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This logic doesn’t make sense since it is likely just as common, if not more so, for the last name to change as people get married and/or divorce. Even if it is becoming far less common for women to take on the husbands last name, you still tend to see some form of change even if it is a hyphenated version.
Also bnet having your full name is still a thing if you add someone via your email and not your bnet ID.
Just seems like a poor design to allow someone to change any part of the critical details of the account holder without proper documentation and/or base any kind of account recovery process on a strict match to changeable fields. Seems to me it makes far more sense to just require your account match your legal info and if/when that changes, for whatever reason, there is a process to get it changed for WoW too.
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You’re still missing the point.
Precautions are taken to ensure it’s you getting your account back. Many of them. It is a process. But it’s usually done by ONE GM after ONE TICKET. This person was outright told no by TWO DIFFERENT GMs in TWO DIFFERENT TICKETS, before finally getting the help he needed.
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Aight I guess I am missing the point because i’m not really sure what any of us can do about this.
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That’s the point: this isn’t an us issue. It’s a Support issue, when you have to keep submitting tickets over and over again, while receiving responses that tell you they’ll take further action against if you keep submitting tickets, then finally a GM who is knowledgeable helps you out. That’s not how things should go.
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there is a massive difference between finding out someone used to be married and finding out they used to be a different gender. outed trans people get ostracized.
thats a more modern thing, at one point everyone on your friends list saw each other’s real names. i wanna say MoP was peak for this, people would friend you on wow to get your IRL name, then go find you on facebook. there was a controversy for a while when they were going to use your battlenet IRL name on the forums to try and stop trolling.