I’m sure you’re responding to us as a group and I really do not want to be disrespectful to you. I do see you created a post on the community forum about the server issues. It’s just hard when you as a CC person are like “Player created issue, can’t do anything. Everyone likes mega servers anyway”. We’ve been hearing that over and over again. it doesn’t look open-minded, or understanding of the people who are not happy with this, it just looks like a company line.
Note that I know you’re trying to make things better and you are also not getting paid (unless there’s something I’m unaware of).
There are two things I’ll bring up:
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When people get frustrated they go to Customer Support and try to get a resolution. When Customer Support cannot satisfy them they are sent to these forums and told that this is the way to get in contact with the developers. I recommend some other sort of escalation path, even having the information forwarded to you, or put in some spreadsheet as a way to get to the developers. Right now the problem is that people will post here and instead of getting help or support they get trolled by some people who are on here constantly trolling. That does not make the game look good or the company for that matter. It leads to people thinking they are getting nowhere but are just surrounded by the toxicity of the playerbase. Then they quit because they are already frustrated. It doesn’t take much.
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PVP. People do not like the arena changes with the change to 0 and the MMR and the way that people join your team and have to get to your number and until then your team rank just goes down, never up, until that new team member matches. Among other things that I won’t talk about since I’m not heavy into arenas and do not want to speak for the people who are, I just know arenas are a problem, especially since the casual player base does not want to get into them and that lowers the participation. People haven’t liked this stuff for a while. PVP participation is down and many PVPers have just quit the game. This needs to be brought up again on these forums and the participants need to be asked what would make them happy. There is no World PVP either on the vast majority of servers (although arenas are world PVP aren’t very related but this is a common theme on here, the majority are not happy with TBCC PVP). I know the FvF thing was put in for BGs, I don’t like it but it’s done so whatever, at least someone thought about that. It seems like arenas etc have had even less thought put in, and I think that’s what Arkane is getting at.