I can log on using my hotspot from my phone, but if I try to log on using my dsl fixed internet, it won’t allow me. Suggestions?
My hotspot is limited to 40gig/month, and has a tendency of kicking me off at random times, so I would mainly like to go back to using my slower dsl connection when possible.
Do you use a VPN or anything similar for working from home, or just for personal use?
Have you ever had to change setting such as DNS?
Post your operating system version and your ISP (location not necessary, just the company) if you have issues walking through those settings.
Basically, you’re checking the ethernet settings to make sure nothing unnecessary is added (or, in special circumstance, the right thing is added for work-related systems).
What happens when you try to log in via dsl? Need a bit more description.
Back when I worked with telcos’s, 85-90% of dsl issues were due to inside wiring or connection hardware.
Have a tech come out and check the signal to the side of the residence, and then from there to the point where you connect inside.
(I know it’s the typical thing but) have you tried turning your router, modem, and computer off and on again?
Hey there,
Being able to login via mobile hotspot indicates the issue lies specifically with the local network, the modem or with the ISP and how they route your data. You may need to reach out to your ISP but I recommend doing this first to ensure its not simply a network issue:
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can intefere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Some folks have reported that a VPN gets them around the issue. Please note we do not support VPN usage though we do not prohibit its use with most of our games. Some countries around the world, do restrict VPN usage so you will want to research these restrictions for your country before attempting to use a VPN.
Many VPNs offer a demo or trial version of their service to allow you test without commitment.
If a VPN solves the issue for you then the issue lies with your network, your ISP, or the path they send you through to get your data to us. You can work with your ISP in these situations to help them hunt down and address the routing issue.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.