Battle.Net suddenly reports it cannot find game or the wrong version ... nothing helps!

Support Technical Support
1

Yesterday, I logged into Battle.Net, as I always do, but instead of the “Play” button, there is an “Install” button. I tried “locating” but when I point it to the install folder, it either replies that the game is not there and to install it, or that it is the wrong version and to check with Technical Support. I have done everything in the links provided (Error BLZBNTAGT00000AF0; https://us.battle.net/support/en/article/29676), short of reinstalling the game, and no success.

What is going on? I have tried various other ‘fixes’ to no avail. Why must I reinstall the game when it works just fine when I go to the install directory and run WoW from there - no issues, no problems? If it weren’t for the fact that I do not know how I would update the game without the Battle.Net app, I would just ignore this, but with TWW starting in about one week to two weeks, and the 16 year history of glitches and tweaks to the game whenever a new Expansion starts weighing heavily on my mind, I am losing it right now…

Oh, and for the record,

  1. Battle.Net finds the Hearthstone game with no problem.
  2. I am running Windows 11 Pro.
  3. All my hardware checks out fine as does my OS base.

WHY BLIZZ? WHY must you put out software that is either bugged or poorly tested?

Please someone help me! Please Blizz Tech support, don’t IGNORE me like you have all the other people experiencing this issue for the last year or so (I have seen the UNANSWERED pleas in the Tech forum regarding the issue!)!!! You have to know that reinstalling the game is an hours-long process with all the updates and the fussing. I pay good money every month for an issue -ree retail game, and this is not meeting that expectation.

Hoping for a response and some real help…

2

I wonder if your launcher is updated. Try switching the launcher to either start the beta version, or retail version and see if it updates.

I’d start with just a reinstall of the launcher, it should not affect how the game itself was installed.

Can you use file explorer to see if you can manually locate the wow install.

3

I have done ALL of that -

  1. Searched for the folder and selected the install folder manually… Issue persists!
  2. uninstalled and re-installed Battle.net … Issue persists!
  3. Moved my WTF folder OUT of the install folder and restarted Battle.net … Issue persists!

Based on the online documentation, all I have left is to re-install the game - but again WHY would that work when the problem isn’t the game? As I indicated, I can run the game manually from the install folder with no issues or problems… So, how does THAT solve the problem? I am just SO FRUSTRATED right now!!!

4

The install directory is located?
First… When it asks where wow is. The directory they are asking for is the one above the…world of warcraft directory.

Like mine is …
D:\install

Battle.net then puts it there…
D:\install\world of warcraft\

Make sure the format is NTFS.

5

I have done that … Issue persists!

When I do the proper “location” task - the response after selecting the folder above the World of Warcraft folder is a pop-up box saying:

"This folder doesn’t contain the correct version of this game. Please check the installation path and try again.

More help: BLZBNTAGT00000AF0" (with a link to the online page indicated in my original post)

Of course, it would be a good thing if a Blizzard Technical person could respond… I love the community and all, and many times they have found solutions when the Blizzard Technical staff have remained SILENT, but this, I fear, is something in the code - something kludgey, buggy, whatever… As a developer, I have seen this type of bad coding many times in my career…

6

I think you want this forum.

They do the battle.net app.

7

Thanks, I have posted there now…

Regards…

1 Like
8

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.