This morning when I opened battle.net to play WoW, it opened perfectly fine. It prompted me to Update, and every time I tried it gave me an error message: “Whoops! Looks like something broke! Give it another try” and this persisted over and over.
I looked into troubleshooting steps and eventually it led me to uninstalling the battle.net desktop app so I could re-install. Unfortunately, now that I’ve done that, I can’t even re-install. It’s now giving me a different error message: “We’re having problems getting patch information. If you keep seeing this, we’ve probably broken something. Please bear with us while we fix it.” With the error code: BLZBNTBTS00000029
I am really frustrated and disappointed by this because I just bought Shadowlands not even a week ago, and now I’m entirely unable to access blizzard games. It feels like such a waste of money.
I have already tried going into my library and deleting any remaining battle.net files before attempting to re-install. I have cleared the trash can. I have opened my activity monitor to check if there are other instances of battle.net or blizzard apps running. None of these things have helped. I am only receiving error messages and finding that contacting blizzard support by ticket is much harder than it’s made out to be.
Can I please get some help? I want to play, but I’ve already canceled my subscription. There’s absolutely no point in paying $15 a month if I can’t even access the game I just bought. I honestly already feel cheated out of money since I’ve barely even had an opportunity to play.
So do you know if this is on Blizzards end? Or is it due to incompatibility with the BigSur MacOS update or something? Just wondering how long I might be waiting to actually play
Did you try just running the game?
Wow.exe
Your best bet for updates would be the MAC technical support forum.
I’m on a Mac but yes I tried running it on its own also
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Question.
Do the Mac and the PC have the same game files?
If so…
Can you download it on a PC and copy it to a Thumb drive and then copy it to your Mac.
Just a random thought.
I don’t have a PC… I have a macbook. And I have no game files since, like I said, I uninstalled everything and tried to re-install the Battle.net desktop app. Which now it won’t let me do. It gives me an error message saying there’s a problem patching.
Im just stuck in limbo, no way to patch the game because in the troubleshooting tips it told me to UNINSTALL battle.net and I did. Also uninstalled World of Warcraft. So if I cant even re-download battle.net, I can’t re-download the game.
Create a new directory using administration prevliges.
C:\wow
Start the installer for battle net and tell it to install in that folder.
Also use that Directory to install the game.
This should force the installer to also have Adminstrator prevliges.
Do you by any chance have any bug/crash report that you can post here for me to take a look at? As Korkx said earlier, it does sound like an issue tied t administration privileges.
I can’t tell the installer where to install, it gives me an error message immediately upon opening the battle.net-setup
I know this might seem like a really stupid question, but are you downloading the bnet for windows by any chance instead of the mac?
100% no, Im downloading the Mac OS version. I also just created a 2nd account with admin privileges on my computer and it had the same exact problem. “We’re having problems getting patch information” etc.
I just moved into a new apartment yesterday, and our xfinity modem is being really strange and we were having problems even getting internet connection. The modem still doesn’t have a light on or indicate that we have working internet, but somehow we are all online. Xfinity is coming on Saturday to fix it so I can only assume at this point that the issue lies there.
Hopefully this is the case and after xfinity comes my issue will be resolved, but until then, it seems like I’m kind of screwed. Opened a ticket with an agent and nothing worked, just still experiencing the same error messages
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Do me a favor and open Activity Monitor → Network, do you see and sent/received for anything blizzard related? (battle.net/bnet install)
Activity monitor doesn’t have a network tab but I checked in both and no there’s nothing
Edit: I was wrong, but still saw nothing in the network tab for activity monitor
That doesn’t seem right compared to my end, what Mac OS are you running on?
That’s really odd, our activity monitor should be the same then. Are you using any third party firewall besides the native apple one?
I changed toons…
“” /www(dot)xfinity(dot)com/support/articles/port-forwarding-xfinity-wireless-gateway
“”
I beleve you need to manually set up port forwarding…
You said they will come …
Do a search for what ports to use. Or someone list them.