Battle.net app won't launch, can I still update WoW?

Support Mac Technical Support
5

I think it speaks volumes that someone on the staff had time to disable an answer to my question but not give any help

I got a response to my ticket in record time … marked as resolved with instructions for windows to reinstall the game… not even battle.net

I clearly said in my email that I’m on a mac and I’ve already tried reinstalling at least 5 times

That’s not support that’s just trolling

here is the ticket “resolution” in full:

A Game Master resolved your ticket, and left the following response:

Heya removed!

My name is Tech Specialist Game Master removed. I am sorry for the long delay, tons and tons of new players are hopping in to the games and having fun. We do hope that you understand and hope this reply finds you well.

It looks like you got in now!

If you still have an issues though, On this one, I would want to uninstall the game, delete the folder it was installed in.

Uninstall the app, delete the folder the app was in.

Clear the temp files for the app, Perform Steps 1-5 of this article: https://battle.net/support/article/30304

Do not reinstall yet but follow these additional steps:

  1. Open file explorer/file manager
  2. Type the following into the address bar (not the search bar): %APPDATA%
  3. Delete the Bnet and blizzard folders inside the appdata folder if they exist.
  4. Repeat steps 2 and 3 with %LOCALAPPDATA% and %TEMP%
  5. Empty the recycle bin.

After this do a computer restart before the game reinstall.

Thanks for giving us a chance to work with you.

If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.

Make sure you complete our survey to let us know how we did.

Regards,
Blizzard Support

EDIT:

Something changed. I didn’t do anything. A short while ago I couldn’t open battle.net and replied to that ticket above. I tried it again about 20 minutes after replying to the ticket and was going to see if I could troubleshoot more and it magically started working. Maybe my ticket response reached someone who actually wanted to help me … so thanks to whoever you are out there!