I am having trouble with purchases. It times out and doesn’t go through. Had a ticket open tried their suggestions. Still not working. I can’t seem to find the problem. I went to write them back now my support tickets aren’t working. My responses time out. This was going to be my response to them regarding my ticket.
I am still having a problem. I have turned off my firewall and anti virus. Tried a different web browser. Credit card wasn’t saved. I have been manually entering. Have made a purchase recently online using this computer with a different company and it worked. Allowed pop ups in web browser. Don’t see anything blocking ads. Updated my graphics driver. After all this I am still having purchases time out and not work. I am on a 3 day free trial if that matters. Thank you for your time.
I am out of ideas atm. I have never had this problem before. Everything was working when I last played 5 months ago. Might call my bank. Thank you for reading.
Try it on your phone or a different PC, if it works that way, then the battlenet app might need to be completely uninstalled and might need to have any residual folders deleted.
Uninstall it first, reboot your PC to make sure there are no hanging bnet processes running in the background, then press Start+R to open a run prompt and paste these in to quickly get to these folders or paste these in at the top of the folder browser, they are just environmental shortcuts since the actual paths involve your username or drive letter: %programdata% %localappdata% %appdata% C:\Program Files (x86) (assuming your battlenet is installed on your C:)
Inside these directories, delete anything involving battlenet or blizzard
I tried a different card and it worked. Not sure why the card I normally use isn’t working. I tried everything in your post and rebooted my router. That didn’t work. My support tickets seem to work now though. Thank you for trying to help though. It’s just some weird issue with my specific card. Hopefully I can figure it out with my card provider. Take care all.