As the title states, I can’t log into the battlenet app. I’ve cleared the cache and data several times. I’ve uninstalled and reinstalled before and after restarting my phone several times, too.
Is there a specific error you’re getting?
I’m assuming the mobile app, by your stating you restarted your phone, or did you mean the computer app launcher?
No errors, just won’t connect. This is for my phone. It’s the only app that isn’t working.
What model phone?
My Battle.net phone app is also not working. I cannot login to it to use the authenticator. As soon as i login it just kicks me back to the login page endlessly. I can’t sync manually to get the codes either and If I try and remove the authenticator it says oops something went wrong.
I’ve deleted the cache and browser history of Chrome and uninstalled and reinstalled the app and it still doesn’t work. I even tried signing in using my microsoft account and it just does the same thing, sends me right back to the login page again.
I’m using a Pixel 7
1 Like
I also can’t login through the battle.net app. This blocks me from playing the game and would like a response asap.
Samsung Galaxy s23
This is the only thread I’m seeing about this, so can everyone provide their ISP (if on WiFi) and/or cellular provider?
1 Like
Does it just show a spinning symbol that says “connecting” but it never does? It’s been doing this to me for months now and I fixed it once, it worked okay for a tiny bit and then fixed again and it broke again so not going to bother with it. Game has been more broken and glitchy than ever since it got acquired.
That’s what it’s doing to me.
1 Like
I’ve removed the authenticator from my account and managed to login to the app now, however it still won’t connect, it just logs me in as offline. I can’t re-enable the authenticator or do anything else, it just says its connecting forever but gives me a friends list, everything else just says Oops something went wrong.
I’m using Bell as my ISP and I’ve tried using wifi and cellular data, no change.
At this point I still have SMS enabled and thats good enough for me, absolutely ridiculous trash this new app is, thanks Blizzard.
1 Like
I figured it out. Long press the app and click app info. Select storage and cache and delete the cache and storage. Apparently doing an uninstall doesn’t delete these. I was able to login and readd the authenticator without issue once I cleared these.
Me too, I can’t login to any of the features of the mobile app.
I cleared the cache and the storage both. I reinstalled the mobile app.
I can login and I do see the page that gives option between “log in” and “open authenticator”.
When I select “log in” the app then goes to the log in page.
I “log in”.
When I select “log in”, the app appears to do nothing except flash the screen.
When i select the option for “Create A New Battlenet Account”, the app tells me I am already logged in.
The mobile app on this pixel 7 pro provides no other options.
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.