Avoid Streets m+ to the best of your ability

Community General Discussion
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Last week, I got a +10 streets for my weekly key. I decided since its an easy key, I should be able to finish it and just get my vault slots. I’m not one to particularly enjoy mythic plus, but alas. Put it up, got a full group of people to do it, and we were moving very smoothly along, until we got to the oasis, particularly the part where you need to find the password, we went and got the password and everything. Then, when we went to talk to the bouncer to give him the password, the dialogue option didnt show. We wlaked away, killed ourselves, did everything we could, then i just said gg i’ll just see if i can get a replacement from blizzard. So we did /abandon, I took a screenshot of what was happening for proof, sent it to customer service, and waited for a reply. This was Wednesday, 10/8/2025. They eventually got back to me this monday, and said the following

Thank you for contacting Blizzard Entertainment. I am Game Master Yahenoro, happy to be talking to you.

First, I wish to apologize for the delay in getting to your ticket. We have been getting a larger than usual number of tickets and been doing our best to assist with all of them as soon as possible. We truly appreciate your patience!

I understand you ran into an error when trying to get the password on Tazavesh. This can happen when the wrong NPC is interacted with to obtain the password. I highly recommend checking out more information on this through online resources.

If you need any further assistance or have any other questions, don’t hesitate to reach out. We’ve got your back!

Until next time …

GM Yahenoro
Blizzard Entertainment

Basically telling me to google it. So, I am posting this here to tell you, if you get a streets, avoid it. Or else it will bug out. Because now I’m stuck queueing for a 10 to try and replace that key and lord knows its impossible to get invited to groups as someone who only has 2.1k io. Now they reached back out to me today after I asked for a replacement due to the bug and they said

This is Game Master Scoelvoenk from Blizzard Entertainment here to address your concerns.

Thanks for being so patient with us! Your time and patience are highly appreciated. We’ve seen a huge influx of players needing help, and we’re doing our best to lower the wait queue and get to everyone in a timely manner.

I understand that this might be hard for you, but I have to reiterate that this is not a bug, and this happens when interacting with the wrong NPC, please note that even if there is a bug in game, we do not replace keys as that wouldn’t be fair to other players.

If you still believe that this is a bug then to ensure our development team can investigate this further, I recommend submitting a bug report on our forums. This will allow us to gather more information and work towards a resolution.

So this is me reporting the bug, but as well as that, I’m letting everyone know that blizzard will not help you when it comes to losing your keys due to a bug. Good luck y’all and happy keying

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i hope the bug gets fixed
but i avoid that dungeon because it sucks

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GMs don’t read bugs anymore. No matter how clear you are, you’re talking to a brick wall. A brick wall that gets replaced if its ticket turnaround metrics dip too low. Yes, they are paid to tell you its your fault and move on.

2 Likes
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Ah yes, our weekly reminder that Blizzard support is completely worthless. That’s got be an ai bot right?

I love this as well, as if other players would be mad if you had a key restored after experiencing a run-ending bug.

please note that even if there is a bug in game, we do not replace keys as that wouldn’t be fair to other players.

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Two weeks ago, while running streets, my group had a pack agro us that we were nowhere near which lead to a wipe. After we reset we dragged our intended targets way away from the agro’d pack and once again it came running from a million miles away and wiped us again. Then, the next week, we were fighting the last boss and joked about that pack agroing us again, and no sooner was the joke made, I kid you not, that pack started teleporting into the boss fight. I don’t expect anyone to believe that story, I know I wouldn’t, but I swear to you that pack has a vendetta with my m+ group

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Blizz support is basically a 24 hour delay wowhead. Not worth ever bothering with it.

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That first response from GM is pretty facepalm.

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At least that’s a hilarious story, I bet you guys will remember that for a while!

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Dramatic much? Streets may not be perfect but it’s easy.

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Did you… read the post?

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This bug has been a thing. You just can’t click the guy while in combat.

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Yes and I know the bug because it happens sometimes to some degree… but I don’t avoid Streets at all… it’s not a big deal.

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This happened to me too. I was tanking and the group blamed it on me of course. I didn’t report it.

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Literally the only thing CS actually does.

They out people for lying on the forums (or at least vaguely say “Nah what you did was wrong” without providing evidence of it) and tell others to google it if they have a problem. All they are allowed to do is either trash or ignore customers.

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Only real problem is that they’d be inundated with requests to restore keys from people that just sucked and bricked it.