The discussion on Game Masters during the original launch versus what is done in the modern support structure is interesting. There were a lot of things learned on the fly during the original launch because of how fast everything had to expand to keep up with the player demand. These processes were heavily refined over the years as well.
I don’t have anything to share on this subject at the moment, but I just wanted to weigh in that I think it is an interesting discussion, considering how much changed in this specific aspect over the past 14 years.