Authenticator security codes not working

Support Mobile Bug Report
1

I switched my authenticator to the battlenet app and since then the authenticator isn’t working. The Serial and Restore code both match in my account and on the app but the security codes when entered when trying to login are saying “That authenticator code is invalid.”

I’ve tried uninstalling the app, restarting the phone and clearing all data for the battlenet app.

1 Like
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3

Yeah that’s for the old authenticator app, not the new battlenet app that has the authenticator built in.

I’ve tried using the “Resync” button on the app and it seems to do nothing.

4

New battlenet app authenticator seems useless. It takes forever to load and doesn’t work either.