I got a message saying the authenticator has moved to the battle.net app. Cool, I download the battle.net app and when logging in asks me to authenticate.
Genius, the authenticator doesn’t work anymore (because it moved to the battle.net app I now cannot log into?). The one button request says request error and entering the code manually just says the code is invalid.
Looking to reinstall I see a restore and reset option. I go to the restore option and all it does is gives me a serial # and a restore code. No ACTUAL option to restore my authenticator.
Great, super clear app options, so I back out and there’s a reset option. Is this the same as restore? Is it a different thing? No f’in clue some hesitation I try the reset option. Okay cool, now it wants me to type in the SMS code from my phone. Easy right? Yea not so lucky, I try that and the authenticator just spits out a 502 bad gateway error
I’ve officially run out of options, please help me resolve my authenticator issue before the bnet client asks for it again and I get locked out of my account!
Edit: Not sure what’s going on with the authenticator, but some other folks helped me out and I just ended up removing the authenticator from my account and re-added it on the new battle.net app and that worked. This post can be ignored/closed!
I can’t find the authenticator option in the battle.net app. I don’t want to get locked out of the game. It would be so much quicker to login with the google authenticator, than all this custom mess. I only know how to use battle.net to talk to friends on my phone. It seems to be a massive app with 100s of features. I don’t want to be hunting all through a phone app to find an authenticator code. I have no knowledge or instruction from Blizz for how to migrate. There should be a how to on youtube for how to do this. Why do 5 million customers have to each figure out how to migrate instead of someone at blizz covering all the scenarios. I have the physical blizz authenticator attached and I don’t want to try to move to the app where I can’t even locate the authenticator. Where are the detailed instructions. It seems unproffessional to fail to provide a video link to instructions for everyone. Now with this new method basically my phone is not secure, it logs in without an authenticator code. I would massively prefer to have an app that is as fast to use as the google authenticator. Will this take more clicks than the google authenticator?
I am so confused. I went and downloaded the app on my phone and when I try to log in it just keeps loading. so I went to the ‘can’t log in’ and chose the only option available to me which was remove authenticator. I figured maybe that was the problem. So it removed my authenticator but I still can’t log in on my phone at all.
I’m not sure what to do but I’m not happy with not having an extra layer of security. I went online on my computer and it wont’ let me add an authenticator there. It says download the app, which I did and can’t gain access to my account that way. I just dont’ know what to do now.