Hello! A couple of weeks ago I began noticing some odd behavior on the Shadowlands beta and now that pre-patch is live, the behavior is occurring on the live client as well.
The issues are:
-
The in-game sound effects stop playing completely one by one. I log in, hear the ambient sound effects, dialogue, music, everything but after a few minutes the music stops. Then the dialogue stops. Then the ambient sound effects stop. The only sound effect that continues to play is my mount’s footsteps and the sound effect that plays when I close a window. Doing a /rl doesn’t fix the audio, but closing WoW and opening it back up does fix the issue temporarily.
-
My game freezes completely for up to two minutes. Windows tells me that WoW is not responding and asks me if I want to close it or wait for it to respond.
I suspect that the two issues are related because after waiting two minutes for the game to unfreeze all of the audio starts working again for another few minutes. When I change my sound device in the audio settings, the game completely freezes and never recovers.
The troubleshooting I’ve done so far:
- Updated my graphics card drivers which does include audio drivers.
- Deleted my WTF and Interface folders.
- Reinstalled WoW completely (the issue occurs on both the beta and live clients).
- Installed all Windows Updates, including the updates that were released yesterday or today.
- Checked for updates for my audio management application.
- Lowered my graphics settings to the absolute minimum and reduced any audio settings that I can find in the sound settings in-game.
I suspect that WoW isn’t playing nice with the LG GHub application that manages my headset. I have a Logitech G935 wireless headset which as far as I know requires that GHub be running.
Any advice on things to try would be greatly appreciated!